No Shame on Audeze!!! Buyer needn't beware.
Feb 5, 2015 at 6:45 PM Post #211 of 293

whitemouse

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This is incredible! In 3 days a major change that affects every LCD-3 owner and future owner on the planet.
 
Audeze reacted within 2 days, has anybody ever seen anything like this, please? I haven't. I'd remember.
 
Thank you, fellow Head-fier Analog'd, you pulled a minor revolution,
 
Thank you, Audeze!
 
The new cost of replacement drivers for out of warranty LCD-3 is something I can easily live for the rest of my life. Unless you come up with something better, and this is unlikely, I keep being Audeze LCD-3 guy. I have listened everything there is.
 
Singapore, Hong Kong  and Bangkok Hi End audio shops stock every relevant headset on Earth, and at their  listening stations I have listened all there is, over and over, for hours.  As far as all portable headphones, nothing touches the LCD-3. There is nobody even close. 
 
 
 
THANK YOU!
 
Feb 5, 2015 at 9:17 PM Post #212 of 293

mikey1964

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Wow! Great news indeed!
biggrin.gif
 Now Audeze's back on my list again!
beerchug.gif

 
Feb 5, 2015 at 9:26 PM Post #213 of 293

Focker

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  This is incredible! In 3 days a major change that affects every LCD-3 owner and future owner on the planet.
 
Audeze reacted within 2 days, has anybody ever seen anything like this, please? I haven't. I'd remember.
 
Thank you, fellow Head-fier Analog'd, you pulled a minor revolution,
 
Thank you, Audeze!
 
The new cost of replacement drivers for out of warranty LCD-3 is something I can easily live for the rest of my life. Unless you come up with something better, and this is unlikely, I keep being Audeze LCD-3 guy. I have listened everything there is.
 
Singapore, Hong Kong  and Bangkok Hi End audio shops stock every relevant headset on Earth, and at their  listening stations I have listened all there is, over and over, for hours.  As far as all portable headphones, nothing touches the LCD-3. There is nobody even close. 
 
 
 
THANK YOU!

 
Actually Audeze reacts to issues all the time and resolves them in a timely manner. I've been aware of them doing that for over a year and a half. And if you research issues people have mentioned on the forum, inevitably you'll see a post that says something like, "Audeze came through and worked it out for me...everything is great!", not long after the issue is brought up. They've taken care of their customers for as long as I have known about them, and as I said previously, it's a big reason why I decided to become a customer. 
 
They are a small operation and it has been a learning process for them along the way with regard to certain aspects of creating a start-up business and growing it. Given their challenges, they've done an exceptional job. 
 
Feb 5, 2015 at 9:54 PM Post #214 of 293

Bemopti123

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While resolution to the $800 driver replacement fee is great, it should not have taken an entire post by someone over here to get a change of policy going for them.  I have always had a fascination for AudeZe headphones since they came to the market a couple of years back and with the report of the EL-8 from CES, I was truly thinking about purchasing them after some real world feeback.  BUT, my wishes came undone after I read the evolution of this thread. 
Sure there are owners that open headphones, poke the delicate diaphragms or even stupidly enough, drop them, and those ought to pay for the mechanical/electrical damage that they produce but having a blanket repair cost policy that is as expensive as $800 for a replacement pair of diaphragms? 
& all of the sudden, they have decided to reconsider the price cost of the repair, after the thread from $800 to $350?  Why couldn't they have had this going before this thread went on live?  I am sure that if their headphones were robust, very few would return from the field to require repairs.  High end audio business is surely a very high cost or perhaps low margin business proposition but success is build on reputation of fairness and also of taking care of the customer.
 
Have anyone heard about the customer service reputation of McIntosh laboratories in Binghamton, NY?  People send their decades old gear to the factory for repair expecting to pay for the repair BUT, they get charged nothing and their decades old gear returns to them in a new factory box.  That is how reputations are made. 
 
Not that AudeZe is financially able to imitate McIntosh but, there is a business lesson that needs to be learned. 
 
Feb 5, 2015 at 10:05 PM Post #215 of 293

Focker

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Sure there are owners that open headphones, poke the delicate diaphragms or even stupidly enough, drop them, and those ought to pay for the mechanical/electrical damage that they produce but having a blanket repair cost policy that is as expensive as $800 for a replacement pair of diaphragms? 
& all of the sudden, they have decided to reconsider the price cost of the repair, after the thread from $800 to $350?  Why couldn't they have had this going before this thread went on live? 

 
They've already addressed this
 
http://www.head-fi.org/t/753171/no-shame-on-audeze-buyer-neednt-beware/75#post_11284439
 
Feb 5, 2015 at 11:19 PM Post #216 of 293

analog'd

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  While resolution to the $800 driver replacement fee is great, it should not have taken an entire post by someone over here to get a change of policy going for them.  I have always had a fascination for AudeZe headphones since they came to the market a couple of years back and with the report of the EL-8 from CES, I was truly thinking about purchasing them after some real world feeback.  BUT, my wishes came undone after I read the evolution of this thread. 
Sure there are owners that open headphones, poke the delicate diaphragms or even stupidly enough, drop them, and those ought to pay for the mechanical/electrical damage that they produce but having a blanket repair cost policy that is as expensive as $800 for a replacement pair of diaphragms? 
& all of the sudden, they have decided to reconsider the price cost of the repair, after the thread from $800 to $350?  Why couldn't they have had this going before this thread went on live?  I am sure that if their headphones were robust, very few would return from the field to require repairs.  High end audio business is surely a very high cost or perhaps low margin business proposition but success is build on reputation of fairness and also of taking care of the customer.
 
Have anyone heard about the customer service reputation of McIntosh laboratories in Binghamton, NY?  People send their decades old gear to the factory for repair expecting to pay for the repair BUT, they get charged nothing and their decades old gear returns to them in a new factory box.  That is how reputations are made. 
 
Not that AudeZe is financially able to imitate McIntosh but, there is a business lesson that needs to be learned. 


eh, what's the difference what it took? they responded and dealt with the issue. I'm really surprised that after reading "the evolution of this thread " that you wouldn't see it as a testament to their being a great company that won't leave their customers out in the cold.

they are well worth the possible hassle of needing a repair; and any company's headphones have that possibility, right?
with this company you can be assured they will take care of you, and no other company has their headphones or this great a track record of hassle free (excluding this brief blip, which they fixed super quickly) customer support.  

picking nits about the fact that the place they adjusted the charge was here is senseless in my opinion. if they were willing to do it here they obviously would have done it in response to a boatload of owner complaints too. I created this because I didn't think that whitemouse should have to remain stressed out waiting until that happened at some unknown point in the future. c'mon man, cut em some slack. do not make them out to be the bad guy - they are quite the opposite.
 
Feb 5, 2015 at 11:51 PM Post #217 of 293

Linchpin

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You're kidding yourself if you think the price would've dropped without a public drama. Businesses of any kind aren't here to be nice to you, they're here to make money. In this case the public outcry and bad publicity would've cost them more than the drop in repair costs, simple as that. That doesn't make them bad but it sure as hell doesn't warrant everyone bending over backwards crowing on about how fantastic this company suddenly is, it just reeks of fanboyism.
 
Feb 6, 2015 at 12:21 AM Post #219 of 293

Bemopti123

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I do not know if questioning a company about their repair policy and costs can be described as drama, in any case, at least the problem at hand was resolved and due to that, everything has gone back to normal.  But, just because something was resolved, it does not mean that the succession of events is simply forgotten. 
 
BTW, this is one of the reasons I have decided to ditch a pair of earphones from a certain company after I have gotten them replaced within the 2 year repair period.  I was not willing to pay 50% of the original cost in repairs every two years.  I might have the $ but I simply dislike this model.
 
In other business models, such as expensive jackets and clothing, look at their warranties.  Lifetime, taking into account reasonable wear and tear is the new model.  Yes, it might be expensive but a company that is cementing its reputation does this in order to build it.  There is no other way about it because the products they sell are expensive.   Not that AudeZe is expected to do something like this because how someone else has stated, it is a business. 
 
Feb 6, 2015 at 1:18 AM Post #220 of 293

analog'd

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  You're kidding yourself if you think the price would've dropped without a public drama. Businesses of any kind aren't here to be nice to you, they're here to make money. In this case the public outcry and bad publicity would've cost them more than the drop in repair costs, simple as that. That doesn't make them bad but it sure as hell doesn't warrant everyone bending over backwards crowing on about how fantastic this company suddenly is, it just reeks of fanboyism.


totally get your point, but two things:

 we're not crowing about how fantastic they suddenly are. nothing sudden about it. read through the two huge audeze LCD3 threads and you''ll find endless accounts of Audeze NOT behaving like every other business; of Audeze bending over backwards to take care of their customer base beyond what is normally considered very good customer service. hell, read through this thread and you'll hear plenty of people stating that Audeze took great care of them.

I am responding to people who are still concerned (or suddenly concerned) when they post here because I want to try to minimize any damage to Audeze's image that my initial post and this thread may have inflicted; because they are deserving of that consideration in light of their positive record and killer cans, and because I'm trying to be mensch, (not a fanboy). but I hear you that it smacks of that. oh well. doing the best I can here treading a slightly delicate path of being that outraged initial poster but also respecting Audeze more than ever due to their response. you can not take for granted that they reacted as they did. 

the only true fanboyism in this thread has been exhibited by those who've ignored the facts no matter how many times they are stated and insisted that drama was unwarranted and a terribly rotten thing to do because Audeze walks on water and would've listened to reason so why be inflammatory? sorry kids, the fact is that they were saying "sorry that's how it is" - and that wasn't good enough.  

I think you're wrong because the people who are Audeze are NOT some unknown suits, they are a couple of young engineers who had a great idea and have worked really hard to make a go of it. had a campaign been waged through emails privately they would have come to the same conclusions. I am convinced of that. I did not know how to, or CARE to organize that. I did not have the time to wait for that to take effect; but I did know how to use this forum to make them respond quickly. that doesn't mean they would never otherwise have done so.  or maybe I'm kidding myself. eh.
 
Feb 6, 2015 at 9:27 AM Post #221 of 293

corbin1

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totally get your point, but two things:

 we're not crowing about how fantastic they suddenly are. nothing sudden about it. read through the two huge audeze LCD3 threads and you''ll find endless accounts of Audeze NOT behaving like every other business; of Audeze bending over backwards to take care of their customer base beyond what is normally considered very good customer service. hell, read through this thread and you'll hear plenty of people stating that Audeze took great care of them.

I am responding to people who are still concerned (or suddenly concerned) when they post here because I want to try to minimize any damage to Audeze's image that my initial post and this thread may have inflicted; because they are deserving of that consideration in light of their positive record and killer cans, and because I'm trying to be mensch, (not a fanboy). but I hear you that it smacks of that. oh well. doing the best I can here treading a slightly delicate path of being that outraged initial poster but also respecting Audeze more than ever due to their response. you can not take for granted that they reacted as they did. 

the only true fanboyism in this thread has been exhibited by those who've ignored the facts no matter how many times they are stated and insisted that drama was unwarranted and a terribly rotten thing to do because Audeze walks on water and would've listened to reason so why be inflammatory? sorry kids, the fact is that they were saying "sorry that's how it is" - and that wasn't good enough.  

I think you're wrong because the people who are Audeze are NOT some unknown suits, they are a couple of young engineers who had a great idea and have worked really hard to make a go of it. had a campaign been waged through emails privately they would have come to the same conclusions. I am convinced of that. I did not know how to, or CARE to organize that. I did not have the time to wait for that to take effect; but I did know how to use this forum to make them respond quickly. that doesn't mean they would never otherwise have done so.  or maybe I'm kidding myself. eh.

Well said analog'd.  I think the speed of resolution was certainly increased by this thread and we can thank you for that.  I'm old enough (let's just say I technically  qualify as a senior citizen) that it's taken me a long time to become comfortable with the whole social media thing.  I'm involved in IT so I'm technically savvy enough, it's more the speed at which information is disseminated  for better or sometimes worse.  Better in situations such as this where  a customer did try to get resolution and  the resolution offered  (the $800 charge)  seemed unreasonable.   Worse when misinformation  (either intentionally or by accident) goes viral before it can be taken back.  Maybe the eventual  resolution would have been identical but nevertheless this thread forced Audeze to take a quick hard look at their policy and revise it.  My instinct is that based on a retail price of $1,945,  the $375 repair cost to replace both drivers is at most "at cost"  for Audeze which if they are diverting resources to do repairs at a loss instead of using those resources to  produce  new LCD3''s at their normal margin is even more impressive being a small company.  As I've previously mentioned in earlier posts, if anything I'm a fanboy of McIntosh having  spent most of my life 45 minutes from the factory and  owning more of their gear over the decades  than I should (it's my vice).  I'd  compare Audeze's journey to buying a Lamborghini versus a Toyota Camry.  If i bought a Lambo I'd expect it to be a bit more high strung  and finicky, need more maintenance and probably not last as long  but what ride while it lasted. A Camry I'd expect to be 1/10 the cost, but be practical,  boring and reliable till the cows came home.  Probably a horrible analogy but it came to mind.  Of course McIntosh proves you can be expensive, a sonic marvel  and bullet proof...
 
Feb 6, 2015 at 11:04 AM Post #222 of 293

Da1go

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totally get your point, but two things:

 we're not crowing about how fantastic they suddenly are. nothing sudden about it. read through the two huge audeze LCD3 threads and you''ll find endless accounts of Audeze NOT behaving like every other business; of Audeze bending over backwards to take care of their customer base beyond what is normally considered very good customer service. hell, read through this thread and you'll hear plenty of people stating that Audeze took great care of them.

I am responding to people who are still concerned (or suddenly concerned) when they post here because I want to try to minimize any damage to Audeze's image that my initial post and this thread may have inflicted; because they are deserving of that consideration in light of their positive record and killer cans, and because I'm trying to be mensch, (not a fanboy). but I hear you that it smacks of that. oh well. doing the best I can here treading a slightly delicate path of being that outraged initial poster but also respecting Audeze more than ever due to their response. you can not take for granted that they reacted as they did. 

the only true fanboyism in this thread has been exhibited by those who've ignored the facts no matter how many times they are stated and insisted that drama was unwarranted and a terribly rotten thing to do because Audeze walks on water and would've listened to reason so why be inflammatory? sorry kids, the fact is that they were saying "sorry that's how it is" - and that wasn't good enough.  

I think you're wrong because the people who are Audeze are NOT some unknown suits, they are a couple of young engineers who had a great idea and have worked really hard to make a go of it. had a campaign been waged through emails privately they would have come to the same conclusions. I am convinced of that. I did not know how to, or CARE to organize that. I did not have the time to wait for that to take effect; but I did know how to use this forum to make them respond quickly. that doesn't mean they would never otherwise have done so.  or maybe I'm kidding myself. eh.



Very good. You brought out some very important points. I think this is a big move from Audeze towards customer-satiscaftion. If they would have done this without this thread or not doesn't matter to me. Much more important is that Audeze has shown sympathy to those who bought their products. It is not necessary to presume truthless propositions!

By the way: Audeze is a company that acts worldwide. I've read sometimes about bad service circumstances by persons which have made bad experiences with the customer service. These persons claim that Audeze is a "bad" company... I think it's not possible for a company to please every person. Once I had some problems with my LCD-2. The customer service replied very quick (within 1/2 days) and was very kind until we solved the problem. That was my experience.
 
Feb 6, 2015 at 2:13 PM Post #223 of 293

groovyd

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Many times the position of a single distributor for them wherever in the world does not necessarily match their position on an issue.  I have seen bad customer service begin and end without the actual producer ever having a chance to keep the customer happy.  This is actually the problem dealing through a distributor is that you are living by their rules not Audeze's rules.
 
Feb 6, 2015 at 2:29 PM Post #224 of 293

Da1go

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  Many times the position of a single distributor for them wherever in the world does not necessarily match their position on an issue.  I have seen bad customer service begin and end without the actual producer ever having a chance to keep the customer happy.  This is actually the problem dealing through a distributor is that you are living by their rules not Audeze's rules.


Well said. The problem is that issues like that often get mixed up together...
 
Oct 10, 2015 at 10:15 AM Post #225 of 293

Raika

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what about the guys who paid twice and double that price , should't you give them free headphones or specail discounts or better send them a kiss .
why you didn't improve the bad cables , they suck for 2000$ headphones, I bought 2 new cables and  send lcd 3 two times for these stupid drivers failure.
 

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