- Jun 6, 2013
Not denying your experience, but I've only had positive experiences with Gavin. I've purchased multiple items from him, and he has been extremely gracious with each purchase. My first one I was especially annoying. I never heard a Tralucent IEM, he is on the other side of the world, I was a bit nervous. He took a significant amount of time to answer all of my questions and went above and beyond to make sure I was comfortable, that every question was answered, and never once pushed for the sale. He went as far as telling me not to purchase some items from him because he felt I didn't need them. Quite the opposite of a sales experience. I can not say enough good about Gavin. He is a true gentleman and someone that loves music. He shares his knowledge and passion with others.
I completely agree. I bought 3 iems and had no problems at all. Gavin always very quickly answered my questions and was very professional and nice to deal with.
By the way, the initial uber too cable I received was defective (sound cutting in/out if I moved/adjusted the cable), and Gavin immediately sent me the new one - he shipped the new one before I even returned the faulty cable back to him.