dBs
100+ Head-Fier
- Joined
- Jan 6, 2009
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I am curious what other people will be giving their mothers this mothers day =D
I have a bit of a story about mothers day gift that might be inspirational for anyone still debating in their minds. I took this from a write up I did on my little blog corner of the world:
I've never raved about customer service before, but these guys at Covered Strawberries | Chocolate Gifts - Shari's Berries really deserve it. If anyone knows customer service, I do. I've been working customer service jobs (one or more at a time), from the age of 14 till 24 in almost all industries.
The story starts with me wanting to buy my mom a mothers day gift. I listen to a lot of radio, and I overheard a place called Covered Strawberries | Chocolate Gifts - Shari's Berries was doing a deal of flowers one day and high quality chocolate dipped strawberries the next day. "What an original idea (strawberries)", I thought. I made an order for 6 strawberries and flowers to arrive on mothers day and the day after.
Later that afternoon I spoke with my mom about her plans for mothers day. I come to find out that she was going on a week long vacation with her new and happily married husband and wouldn't be returning until after mothers day. Uh oh!
I call up Covered Strawberries | Chocolate Gifts - Shari's Berries and ask them if they could move back the delivery dates. No luck, they must do things very quickly there because it was only a few hours after my original order and it was already in shipping status and thus unalterable. The fine lady on the phone (who was absolutely courteous) offered to send a SECOND order for after my mothers return FREE OF CHARGE!
Unfortunately, that meant that I had to break the surprise to my mom so she should have a neighbor claim the first order. I basically got the opportunity to make two peoples mothers day for the price of just my mom. Now THAT is customer service!
I have a bit of a story about mothers day gift that might be inspirational for anyone still debating in their minds. I took this from a write up I did on my little blog corner of the world:
I've never raved about customer service before, but these guys at Covered Strawberries | Chocolate Gifts - Shari's Berries really deserve it. If anyone knows customer service, I do. I've been working customer service jobs (one or more at a time), from the age of 14 till 24 in almost all industries.
The story starts with me wanting to buy my mom a mothers day gift. I listen to a lot of radio, and I overheard a place called Covered Strawberries | Chocolate Gifts - Shari's Berries was doing a deal of flowers one day and high quality chocolate dipped strawberries the next day. "What an original idea (strawberries)", I thought. I made an order for 6 strawberries and flowers to arrive on mothers day and the day after.
Later that afternoon I spoke with my mom about her plans for mothers day. I come to find out that she was going on a week long vacation with her new and happily married husband and wouldn't be returning until after mothers day. Uh oh!
I call up Covered Strawberries | Chocolate Gifts - Shari's Berries and ask them if they could move back the delivery dates. No luck, they must do things very quickly there because it was only a few hours after my original order and it was already in shipping status and thus unalterable. The fine lady on the phone (who was absolutely courteous) offered to send a SECOND order for after my mothers return FREE OF CHARGE!
Unfortunately, that meant that I had to break the surprise to my mom so she should have a neighbor claim the first order. I basically got the opportunity to make two peoples mothers day for the price of just my mom. Now THAT is customer service!