One and a half
100+ Head-Fier
- Joined
- Sep 18, 2012
- Posts
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- 35
I have been waiting for three days for someone to get back to me. I have received a reply on last Thursday:
Hi Peter,
Thank you for reaching out to us.
How long have you had the iUSB and when did the issue start?
Are you able to verify connectivity with another device such as a mouse/flash drive?
Thanks.
Jamie
Technical Support
I have replied to that a few hours later but no answer so far. This it becoming painfully slow to me. Is there a phone number I can call? It's ok if it's overseas, I can call it anyway. Or please someone help me here. I'd really like to make this unit work in my system but I'm losing patience...
In my system the unit's led lights light up but none of my dacs work through it, nor can I connect my external hdd to the computer via the iUSB 3.0. The unit has been acting like this ever since I have received it. Please advise. Thank you
For Windows, if there are multiple USB detections, the poor OS gets all confused and then nothing happens. This can happen with mutliple disconnects. Download USBDeview.exe. The ifi may not be detected by it's name, usually the hub that it has, you can see it connecting in USBDeview.exe. Disconnect the ifi and check on the ifi hub entries and delete them all, could be a few of them. Then plug in the ifi and see what happens with a clean slate.