[One and a half]

I have been waiting for three days for someone to get back to me. I have received a reply on last Thursday:

Hi Peter,

Thank you for reaching out to us.

How long have you had the iUSB and when did the issue start?

Are you able to verify connectivity with another device such as a mouse/flash drive?

Thanks.

Jamie
Technical Support

I have replied to that a few hours later but no answer so far. This it becoming painfully slow to me. Is there a phone number I can call? It's ok if it's overseas, I can call it anyway. Or please someone help me here. I'd really like to make this unit work in my system but I'm losing patience...

In my system the unit's led lights light up but none of my dacs work through it, nor can I connect my external hdd to the computer via the iUSB 3.0. The unit has been acting like this ever since I have received it. Please advise. Thank you

For Windows, if there are multiple USB detections, the poor OS gets all confused and then nothing happens. This can happen with mutliple disconnects. Download USBDeview.exe. The ifi may not be detected by it's name, usually the hub that it has, you can see it connecting in USBDeview.exe. Disconnect the ifi and check on the ifi hub entries and delete them all, could be a few of them. Then plug in the ifi and see what happens with a clean slate.

 

[Peti]

For Windows, if there are multiple USB detections, the poor OS gets all confused and then nothing happens. This can happen with mutliple disconnects. Download USBDeview.exe. The ifi may not be detected by it's name, usually the hub that it has, you can see it connecting in USBDeview.exe. Disconnect the ifi and check on the ifi hub entries and delete them all, could be a few of them. Then plug in the ifi and see what happens with a clean slate.

Thank you for getting back to me. I have obtained that aforementioned program and it is running now. I have disconnected the WA8 Eclipse and I see three entries for the WA8 dac. I right click on them and I can't see "delete" option". There's, however, disconnect, disable and uninstall options. Which one I should choose?

P.S.: I went ahead and uninstalled the entries. Hooked up the iusb 3.0 with the laptop and WA8 and I'm getting the same error message that "Playback could not be started on the output 'ASIO' using the format '44.1khz 2ch'.

When I remove the iUSB 3.0 from the chain and connect the WA8 directly to the laptop it works.

 

[One and a half]

Thank you for getting back to me. I have obtained that aforementioned program and it is running now. I have disconnected the WA8 Eclipse and I see three entries for the WA8 dac. I right click on them and I can't see "delete" option". There's, however, disconnect, disable and uninstall options. Which one I should choose?

P.S.: I went ahead and uninstalled the entries. Hooked up the iusb 3.0 with the laptop and WA8 and I'm getting the same error message that "Playback could not be started on the output 'ASIO' using the format '44.1khz 2ch'.

When I remove the iUSB 3.0 from the chain and connect the WA8 directly to the laptop it works.

Hmm, that sound like a message from Jriver, is that correct?

 

[Peti]

Yes, I use JRiver indeed. Laptop (win10) - JRiver 24 - Wireworld USB cable - iUSB 3.0 - iUSB gemini dual headed USB cable - WA8 dac/amp.

If I take the iUSbb3.0 out it works just fine. I have tried all USB combinations including the stock blue USB cable, with the same results.

 

[Peti]

By the bye, I have had the iUSB 3.0 and iGalvanic daisychained for a different system with a ps audio junior dac and it all worked splendidly. The source was the same laptop. Then I've sold that system and now this new iUSB has been giving me a hard time.

I really don't want to return this unit because I know from experience that it makes a nice difference, but it's frustrating to figure out what's wrong.

 

[Peti]

Hmm, that sound like a message from Jriver, is that correct?

Any thoughts?

 

[iFi audio]

Is there another way to contact Jamie besides hoping that he'll get back to me via email?

Jamie was informed about your case and he'll get back to you as soon as he can. Hope had nothing to do with it

Our support operates via messages within a ticket. No calls, sorry!

 

[One and a half]

Any thoughts?

Yes, I have seen this message from Jriver, and it can't find the ASIO device, it's like it's disconnected.
Pursue with ifi now, and the best of luck in getting the USB3 to work. It does a great job (when it works).

 

[Peti]

Well, Jamie hasn't gotten back to me as of today (9-29-2019) and I just gave up waiting and sent the unit back for a refund. I sincerely hope Jamie hasn't been run over by an eighteen wheeler or struck by a lightning and it is only his tardiness that caused him to never got back to me. All the best to iFI audio but as for the future, no thank you. I will look elsewhere. Piece.

 

[drummerdimitri]

Why have iFi discontinued this product? Has it been replaced by a better model?

I wanted to buy one but since they're all sold out, which one from their range should I get?

 

[technobear]

Why have iFi discontinued this product? Has it been replaced by a better model?

I wanted to buy one but since they're all sold out, which one from their range should I get?

It's still on their website and it is still available from UK sellers.

 

[iFi audio]

Why have iFi discontinued this product? Has it been replaced by a better model?

I wanted to buy one but since they're all sold out, which one from their range should I get?

Due to demand we did one more batch of them. Please ask your local iFi representative if you want one.

 

[stuck limo]

Why have iFi discontinued this product? Has it been replaced by a better model?

iFi told me nothing else was in the pipeline to replace this. I had to buy a used one from a Head-Fi seller as all the retailers are currently "out" of the Micro iUSB 3.0.

 

[stuck limo]

Some claim that the iUSB3.0 was updated on the hardware part without any change in the product description. So we have the V1 (initial iUSB3.0 released 2-3 years ago) and an improved one with a better clock which they call v2.
The question was which is the official position: are there 2 versions of iUSB3.0 and if yes, how can we differentiate them? For example, an answer could be "Yes, from S/N xxxxxx you buy the second hardware revision" or "No, you guys are crazy".

We'll get back to you with this one.

Was there ever an answer to this?

 

[iFi audio]

iFi told me nothing else was in the pipeline to replace this.

Once we're ready to announce anything, we will do so here on Head-fi.org in the first place. No such a product until then.

Was there ever an answer to this?

Nope, but we'll ask internally again.