I've purchased MW60 2 weeks ago. When I've opened the package, there was heavy rust and oxidation on the connector of the cables. It must have been exposed to really high humidity/moisture.
I've contacted them, asking for replacement. First they offered me to change only the cables. Obviously I wanted a full replacement, as probably the headphone itself was also exposed to the same moisture. Even if it was working currently, I wouldn't trust in its longetivity.
They've provided shipping label for return. It was picked up last Thursday. They promised to ship the replacement on Friday. Now it is Wednesday, and it is still not dispatched.
I've asked them to replace it with other color, I think it is not a big question after this experience. They denied it, with various excuses.
Now I'm still waiting for them to ship the replacement, but I'm really disappointed in both their product quality, both their customer support. I'll never buy again anything from this company.
I've contacted them, asking for replacement. First they offered me to change only the cables. Obviously I wanted a full replacement, as probably the headphone itself was also exposed to the same moisture. Even if it was working currently, I wouldn't trust in its longetivity.
They've provided shipping label for return. It was picked up last Thursday. They promised to ship the replacement on Friday. Now it is Wednesday, and it is still not dispatched.
I've asked them to replace it with other color, I think it is not a big question after this experience. They denied it, with various excuses.
Now I'm still waiting for them to ship the replacement, but I'm really disappointed in both their product quality, both their customer support. I'll never buy again anything from this company.

