Haven't received my W2 yet (*should be here sometime later next week), though I already have somewhat of a negative impression on L&P as a company.
First, I was trying to join L&P discussion group but was denied because they will only accept those who already own their product (*which you apparently need to prove to them first), otherwise you are out of luck. This is highly unusual in China as online discussion groups are usually a very common place for customer and potential customer alike to hang around to share thought as well as ask questions, so almost every audio companies have one (or two) for people to join and leave freely. Yet L&P seems to decide they rather only want to run it as walled-in private club. As I have some question I want to ask before I get my W2 (*as the reason I wanted to join the discussion group in the first place), I also tried to contact their customer service person on a public Chinese forum. I know he is online when I sent him the PM, but he seems to choose to ignore me completely. That was two days ago and I can see he is still active in the forum, but just doesn't seem want to reply me, not even for courtesy. This is by far the most inert of all Chinese audio company that I have to communicate to, almost like they are not really that interested in doing business / providing service at all. I really don't see how a company like L&P is going to grow in the long term, regardless of how great their products are.
but never really too warm
