Quote:
Originally Posted by vcoheda /img/forum/go_quote.gif
.......then i will have to go through the claims process for a refund of the declared amount. not sure how much trouble that is or how long the process will take. i suspect it will be annoying and a complete hassle.
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Should they be unable to recover the package, UPS will not be dealing directly with you.....this is all covered explicitly on the UPS web site, and it's the same way with USPS, also. They are
not responsible to you as the receiver, because the shipper paid UPS for the service.
UPS: Lost Package Claims Process
"Shippers and receivers can report a lost package on UPS.com.
Shippers are encouraged to report the lost package because
claim notification letters are not sent to receivers"........
"If UPS is unable to locate the missing package, a Damage/Loss Notification claim letter will be mailed or faxed to the shipper;
UPS will not send claim letters to a receiver"..........
"Once a claim has been approved, the payment will be processed. UPS will pay the lesser of purchase or replacement costs, up to the declared value. Typically,
claim checks are mailed to the shipper's billing address on file three to five business days after UPS receives the required documentation."
Legally speaking, the seller is responsible for getting the item to you, and thus UPS needn't deal directly with you--only the seller/shipper.
Has the seller started the claims process yet? To be honest, until that happens, this might just go nowhere.