Quote:
Originally Posted by Pale Rider /img/forum/go_quote.gif
John mentioned they were well aware at LW they had a couple of unhappy customers on our forum here. Can't quite make out the last part of your comment, but judging by the people I interacted with on the phone, and who visited me in person, they sure don't seem like folks who are intentionally trying to harm anyone.
I will let you know how soon I see the LWs.
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Yeah, the part about this forum is true.
I send John a message with complaints about his aftersales and told him I wasn't the only one having that opinion and linked to these pages.
As a miracle I suddenly got a reply with the following promising words:
"You will have your Livewires by the 5th. We are expediting your particular order. Our slow turn around time is a problem which we will have completely resolved by December 15th for all customers. "
week #44, 29 october, send my impressions
week #45, 07 november, impressions arrived at Earpeace
week #46, 11 november, payment was made
--- no replys anymore
week #47, 21 november, got an update
week #49, 05 december, I should quote: "have" my LW's
Well, I don't know how but they should have been shipped by now to do so.
So I'm afraid this will be another example of the current service at Livewires...
And I also told John the long turnaround time is no problem to me.
But the false statements/promises are very annoying.