| Originally Posted by parrot5 /img/forum/go_quote.gif I used to think they are a bunch of lab techs running the business so I thought the lack of communication is understandable. Now it has been 6 weeks since they charged my credit card, and no one replied to any of my emails.... (That Inbox is not used for spams and such. I get average of 1 spam mail per week so I check them all manually... So the "mail caught in spam filter" excuse won't work here.) I just sent them my last email before I will file a complaint with my credit card company..... And I stated that in my email too. We'll see how it goes. |
| Originally Posted by Pale Rider /img/forum/go_quote.gif John mentioned they were well aware at LW they had a couple of unhappy customers on our forum here. Can't quite make out the last part of your comment, but judging by the people I interacted with on the phone, and who visited me in person, they sure don't seem like folks who are intentionally trying to harm anyone. I will let you know how soon I see the LWs. |
| Originally Posted by lobbert /img/forum/go_quote.gif Yeah, the part about this forum is true. I send John a message with complaints about his aftersales and told him I wasn't the only one having that opinion and linked to these pages. As a miracle I suddenly got a reply with the following promising words: "You will have your Livewires by the 5th. We are expediting your particular order. Our slow turn around time is a problem which we will have completely resolved by December 15th for all customers. " week #44, 29 october, send my impressions week #45, 07 november, impressions arrived at Earpeace week #46, 11 november, payment was made --- no replys anymore week #47, 21 november, got an update week #49, 05 december, I should quote: "have" my LW's Well, I don't know how but they should have been shipped by now to do so. So I'm afraid this will be another example of the current service at Livewires... And I also told John the long turnaround time is no problem to me. But the false statements/promises are very annoying. |
| Originally Posted by HeadphoneAddict /img/forum/go_quote.gif Email is usually the worst way to contact them. I have always had to use the phone, and they always took care of things with both my orders. |
| Originally Posted by lobbert /img/forum/go_quote.gif Yeah, the part about this forum is true. I send John a message with complaints about his aftersales and told him I wasn't the only one having that opinion and linked to these pages. As a miracle I suddenly got a reply with the following promising words: "You will have your Livewires by the 5th. We are expediting your particular order. Our slow turn around time is a problem which we will have completely resolved by December 15th for all customers. " week #44, 29 october, send my impressions week #45, 07 november, impressions arrived at Earpeace week #46, 11 november, payment was made --- no replys anymore week #47, 21 november, got an update week #49, 05 december, I should quote: "have" my LW's Well, I don't know how but they should have been shipped by now to do so. So I'm afraid this will be another example of the current service at Livewires... And I also told John the long turnaround time is no problem to me. But the false statements/promises are very annoying. |
| Originally Posted by parrot5 /img/forum/go_quote.gif Am I expected to fly to visit them too before I file a complaint?? |
| Originally Posted by parrot5 /img/forum/go_quote.gif Which email address are you using? I have NEVER ever gotten any reply from them using the email form on their own website. |
| Originally Posted by lobbert /img/forum/go_quote.gif Hi, Johndiles@aol.com but this doesn't mean you'll get a reply, I had to use a quite dramatic subject to get his attention. Best of luck. |
| Originally Posted by peanutbutterjam /img/forum/go_quote.gif Hey I'm currently using the ER-4P, I have heard many people saying that the livewires are very detailed, so how does it compare to the ER-4? I'm loving the ER-4 now, so if livewires is of similar sound signature I think it might just be the custom for me. |
| Originally Posted by killkli /img/forum/go_quote.gif Yes, it's sound signature is closer to ER-4, but with a fuller body. Though you should consider the turn about time factor. It's really a long wait for getting one pair of LW. I'm quite happy with mine. |
| Originally Posted by HeadphoneAddict /img/forum/go_quote.gif You are well on your way to having one of everything I suppose. |
| Originally Posted by warehouse /img/forum/go_quote.gif I've been lurking for a while and based on the reviews here I just had my impressions done and will hopefully have my LWs before next year. Based on John's recommendation I went with clear/clear which he said was a popular combination but I'm now rethinking my color choice because I'm concerned about how well this color will hold up (dirt) and also that they might show more imperfections in the manufacturing process. Do any of you that still follow this post have the clear/clear combination? If so, can you let me know if you are still happy with this choice and how they've held up? I've only seen a couple of examples of clear/clear LWs posted (pg 75) so I'm not really sure how popular they are. I'm thinking of switching to the traditional red/blue/black so that I can tell them apart more easily in the dark. |
