[KA3/KA13] FIIO X JADEAUDIO USB DAC DONGLE
Nov 23, 2023 at 2:24 AM Post #737 of 899
@FiiO Hi, I got my KA13 yesterday. I have 3 questions:

1. I know that there is a FW update, labelled 0.12, available. However, when launching the FiiO Control app, it says KA13 version is V 2.0.
What does that mean? Should I still upgrade?

2. On your FW download page here, a customer has issue with the FW 0.12: He said "I still hear sudden stuttering, noise, or popping sounds when playing music". Was that issue investigated and should I worry about it? Because for now, I don't have any issue with the KA13 (FYI, my setup can be one of the following: iPhone SE 2020, M2 MacBook Air, Shanling M3X)

3. In case I upgrade and start hearing sudden noise as described above, would you provide me the older FW version to downgrade? (for waiting for a later patch in that case)
Dear friend,

1. After upgrading KA13 to V0.12 firmware, you can see that the firmware version number of KA13 is V0.12 in the Fiio Control App. Please check to update the App.
2. Regarding the popping sound of KA13, we have not yet received similar feedback from other users. Of course, we have submitted user feedback to engineers for review. do not worry.
3. We have old versions of firmware. If necessary, you can request it from our after-sales email: support@fiio.com

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Nov 23, 2023 at 12:07 PM Post #738 of 899
Dear friend,

1. After upgrading KA13 to V0.12 firmware, you can see that the firmware version number of KA13 is V0.12 in the Fiio Control App. Please check to update the App.
2. Regarding the popping sound of KA13, we have not yet received similar feedback from other users. Of course, we have submitted user feedback to engineers for review. do not worry.
3. We have old versions of firmware. If necessary, you can request it from our after-sales email: support@fiio.com

Best regards

Perfect, thanks for your answer @FiiO

Regards,
 
Nov 23, 2023 at 1:45 PM Post #739 of 899
@FiiO

I didn't do the update yet (waiting for a Windows laptop to do it).

But I noticed this in the System Profiler on Mac (please see pic):
Version: 0.12

Does that mean some KA13s were already shipped with the latest FW update? (I ordered mine from AliExpress 3 weeks ago).
 

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Nov 23, 2023 at 3:56 PM Post #740 of 899
Looks good!
 
Nov 24, 2023 at 10:01 PM Post #741 of 899
@FiiO hallo, I just bought ka13 yesterday. When I'm playing music with format MQA in tidal. The sound in my IEM is broken. But when I played with FLAC the sound is normal. Btw, I have by pass tidal for access my KA13. My handphone is Xiaomi 11T. And firmware for KA13 is V.012.

Thanks
 
Nov 25, 2023 at 3:39 AM Post #742 of 899
@FiiO

I didn't do the update yet (waiting for a Windows laptop to do it).

But I noticed this in the System Profiler on Mac (please see pic):
Version: 0.12

Does that mean some KA13s were already shipped with the latest FW update? (I ordered mine from AliExpress 3 weeks ago).
Dear friend,

Yes, your KA13 firmware version is up to date.
If you have an Android phone, you can download the Fiio Control App. After connecting the KA13 to the Android device via a USB cable, you will also see the firmware version number of the KA13 on the Fiio Control App.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Nov 25, 2023 at 3:42 AM Post #743 of 899
@FiiO hallo, I just bought ka13 yesterday. When I'm playing music with format MQA in tidal. The sound in my IEM is broken. But when I played with FLAC the sound is normal. Btw, I have by pass tidal for access my KA13. My handphone is Xiaomi 11T. And firmware for KA13 is V.012.

Thanks
Dear friend,

KA13 does not support MQA songs. If your KA13 does not malfunction when listening to other songs, it means your KA13 should be normal. By the way, I usually use KA13 with Xiaomi 11 mobile phone, and I am very satisfied with the sound.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Nov 25, 2023 at 11:41 AM Post #744 of 899
Dear friend,

Yes, your KA13 firmware version is up to date.
If you have an Android phone, you can download the Fiio Control App. After connecting the KA13 to the Android device via a USB cable, you will also see the firmware version number of the KA13 on the Fiio Control App.

Best regards

Thanks for your answer @FiiO. It seems my KA13 is up-to-date then. But weirdly enough the version shown in the FiiO Control App (Android) is 2.0 (just to let you know, not a big deal as I see the real version number in the System monitor on my Mac).
 
Nov 26, 2023 at 10:58 AM Post #746 of 899
I will mention again I was a bit harsh on my initial impressions of the KA13. I really like it and after trying a few of their dongles and devices I think it’s the best one yet. No power limits on iPhone, sounds great and goes plenty loud.

Plus, the limit on the app setting is a plus. As you don’t need an app for setting specific settings. I like the way it was made.
 
Nov 27, 2023 at 1:40 AM Post #747 of 899
@FiiO
Do any of KA1, KA2, KA3, KA5, KA13 support in-line microphone (4-pole 3.5mm CTIA TRRS)?
Dear friend,
KA1 supports headphones with microphones (KA1 needs to upgrade firmware 1.2 or above), but KA2, KA3, KA5, and KA13 do not support it.
Best regards
Thank you very much.
 
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Nov 27, 2023 at 3:11 AM Post #748 of 899
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Nov 27, 2023 at 3:19 AM Post #749 of 899
I will mention again I was a bit harsh on my initial impressions of the KA13. I really like it and after trying a few of their dongles and devices I think it’s the best one yet. No power limits on iPhone, sounds great and goes plenty loud.

Plus, the limit on the app setting is a plus. As you don’t need an app for setting specific settings. I like the way it was made.
Dear friend,

Yes, KA13 is a very good product. iPhone 15 mobile phones using Type-C interface can also be used perfectly with KA13.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Nov 28, 2023 at 6:12 PM Post #750 of 899
Dear friend,

Maybe your Fiio Control App is not up to date. I connected KA13 to my Xiaomi 11 mobile phone, and I can see on the Fiio Control App that the firmware version number of KA13 is V0.12. You can download the latest Fiio Control App from the following link and import it to your phone for viewing: https://forum.fiio.com/note/showNoteContent.do?id=202105071628040377809&tid=17

Best regards
Thanks for your reply, but the fiiO app version is the latest available (Android 7).
 

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