daveDerek
Headphoneus Supremus
- Joined
- Jun 3, 2006
- Posts
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[oops, double post - delete]
Wow very interesting 8 pages read! Gave me an eye openner of JH...Hope thinks get sorted out OP
Quote:
Sure doesn't sound like she thinks that they received them and is making the effort. I feel for you but proper ins. and a sig is a must when using shippers handling expensive merchandise. I can't believe that you're arguing that point whether you think JH responsible or not. Of course you haven't has issues before. 99% of the time these delivery services work great. You're insuring yourself against the other 1%. JH could have been more conscientious at the start but you're not taking responsibility for your part either. They didn't send you a message confirming delivery but answered you call about probable turn around time assuming they were there based on you telling them so. Yes, JHA should have checked after getting off the call but it's minor compared to not covering your butt from the start. Arguing with us wont help you and when you post on a message board, you should expect varying opinions. Good luck with recovering your stuff and getting the 16s sorted to your satisfaction.
cut this crap please. anyone that received the same 2 emails that the OP got will not only assume but will be sure and positive that jh audio had indeed received the package to work on it.
to the OP,please provide the 2 emails that jh audio sent to you so we can know both part of the story.
one way to minimize these sorts of experience is to make sure you get a proper fit to begin with, especially if you're far from the manufacturer. don't just go to any old audiologist but rather increase your odds of success by going to someone with a good track record, if possible. fit is critical and many folks who have complained about their experiences with various brands of custom iems could have had issues averted by going to a recommended provider and having first rate impressions made.
could you folks please post your experiences and impressions with audiologists, following the instructions in the first post, here:
http://www.head-fi.org/forum/thread/440466/the-audiologists-impressions-thread-pun-most-definitely-intended
In my experience, USPS International is good for maybe a 90% success rate. However, this is shipping out of the US into other countries, so I can't speak for the reverse. For package deliveries within the US, they're certainly better than 90%, but definitely not 100%. Many times, a mis-delivered package can be recovered from a neighbor. But there are other times where "delivered" packages are never recovered by the intended receiver.
My suggestion would be always to use a proper courier service for anything of nearly that much value. UPS and FedEx are spendy, but their service has never been anything less than spot on, in my experience.
Regarding your emails from JHA, while it doesn't do anyone much good to try to read too much into it, my first guess would be that your order was being confused with another customer's. Consider her use of the word "this", when your order would have been "these" or "they". Or if she was referring to only one of your two items, it would be a little unusual not to specify which one. It would not be the first time this kind of mix-up has happened in the world of customer support, so don't take it as any form of proof that your order was in fact delivered to them. That said, it would be good form for them to come back and clarify their mistake (why they first gave you that info, then later said it wasn't delivered).
Have you inquired about the requirements to be covered under the insurance? Does USPS absolve themselves once the package is "delivered"?
anything over $300 I pay for the insurance which is usually reasonable (a couple dollars on $300 the last time I checked). Having said that I can understand the frustration of the OP in this case. I hope you get it resolved.
But it doesn't matter what's perceived. Only what actually happened. Nothing crappy about shipping things properly and I've never said that JHA may not be at fault. JHA has been in contact with the OP and is trying to sort through this. Posting about who's fault it is that the IEMs are missing without knowing what happened isn't productive. Posting disappointment over their lack of sufficient attention to orders is but that's not the big issue here.
That they moved may not be coincidental and hopefully the IEMs will show but there is no way to know that the item has been delivered and it certainly seems like JH is looking for them beyond the factory. The emails without more info are not admissions of receipt. I don't disagree that JHA's book keeping and attention to detail should be better in a custom service. That they're moving may also not be coincidental in this regard either and caused a bit more of disconnect than usual. No excuses for poor communication as that's not a consumers responsibility but the issue isn't the communication. It's where the IEMs actually are. Do you think JHA is responsible for anything if they didn't receive a package? Their actions certainly won't affect a claim as the OP can't even make one until the middle of Jan anyway. As you, I hope they show up and all gets sorted quickly so that the OP can listen happily ever after.
Well that is more then obvious from your first post here and it is your right to do as you wish. I will not give you the satisfaction of replying to anymore of your messages as my thread has already been locked once due to your comments and peoples replies to you. Have a nice life my friend.
I think you should really allow JHA to work it out. You should sit back and chill. There are people like me trying to give you a different perpective of the situation, but you choose to go by your own understanding. I honestly belive that this is your own doing. Goodvibe made some really excellent points. Did you not fully insure your package? Why the moaning and the crying if you didn't? You should take it like a man and suck it up.