Gatepc
100+ Head-Fier
- Joined
- Jun 24, 2010
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Alright so I've been getting very annoyed with Comcast and I'm sure others have stories as well. The following is an on going problem.
Lets start a few months back. For the last 6 months or so my internet would go out every night at around 11 o clock, which is of course strange that its at an exact time. They told me that it was the modem and that I needed a new one. They told me to go to the local Comcast building and just ask for another one. So I went their only to be told I was not allowed to directly pick up a modem and that a Comcast worker had to come out and give it to me (even after they told us we could on the phone that we could). So I scheduled for them to stop by the next day at 9am they did not show up until almost 12 making me miss important daily activities. They replaced the modem and the same night we still had the same problem. A few days later someone else came out and told me that it was the wiring and that everything from the pole to the house needed replaced. They told me that they did this but they did not, they literally left half the wiring for cable lines not connected to anything. So I had to do it myself after they left and they even charged me for it. This still did not fix the problem.
Now this is 6 months later still having the problem they told me that it was a problem with the pole and that water was building up and that since the temperature at night dropped it caused it to go out. So they told me that they would send someone out to look at it in a few days. No one ever should up. After about 2 weeks I called again and a few days later someone came out. They also came an hour late, they told us we needed a new modem again, and he did check the pole. So I got another modem and it seems to finally be working right. It still goes out every now and then though but not like it used to.
Other problems, I live next to a train and every time one goes by the tv goes out.... Also after they wired the phones in the house the first time it was not working right and they had to come back. When they came back again they said they re wired it. They did not. They had a new set of phone wires not connected to anything (again...) and I had to run all the wires myself and again got charged for it.
Also just recently they have been calling me and emailing me contently (I get a phone call every other day) Telling me I have a bot running on my computer. I am an IT student and I can tell you with 100% that I DO NOT. Also its non of Comcast business what is running on my network. That's like my electric company calling to tell me my toaster is not working right. The calls are getting annoying I tell them not to call back that I'm not interested in buying a $100 anti virus software from Norton (which is one of the worst anyway). I tell them that my computers are fine. Of course this is futile since the guy on the phone is from India and I can barely understand him. I now just ignore the calls but they are getting more frequent and annoying. Also a few years ago they started charging almost triple the price for a few months which was a mistake on their end. I had to go in and talk to them a few times before they finally refunded me.
Why don't I get another ISP? Well I can't put up with the speed of DSL and thats the only other option. When Comcast works it works decent I get about 25Mbps down and about 3.5Mbps up according to speedtest.net but I don't know how much longer I can put up with Comcast either.
So what are your stories?
/rant
Lets start a few months back. For the last 6 months or so my internet would go out every night at around 11 o clock, which is of course strange that its at an exact time. They told me that it was the modem and that I needed a new one. They told me to go to the local Comcast building and just ask for another one. So I went their only to be told I was not allowed to directly pick up a modem and that a Comcast worker had to come out and give it to me (even after they told us we could on the phone that we could). So I scheduled for them to stop by the next day at 9am they did not show up until almost 12 making me miss important daily activities. They replaced the modem and the same night we still had the same problem. A few days later someone else came out and told me that it was the wiring and that everything from the pole to the house needed replaced. They told me that they did this but they did not, they literally left half the wiring for cable lines not connected to anything. So I had to do it myself after they left and they even charged me for it. This still did not fix the problem.
Now this is 6 months later still having the problem they told me that it was a problem with the pole and that water was building up and that since the temperature at night dropped it caused it to go out. So they told me that they would send someone out to look at it in a few days. No one ever should up. After about 2 weeks I called again and a few days later someone came out. They also came an hour late, they told us we needed a new modem again, and he did check the pole. So I got another modem and it seems to finally be working right. It still goes out every now and then though but not like it used to.
Other problems, I live next to a train and every time one goes by the tv goes out.... Also after they wired the phones in the house the first time it was not working right and they had to come back. When they came back again they said they re wired it. They did not. They had a new set of phone wires not connected to anything (again...) and I had to run all the wires myself and again got charged for it.
Also just recently they have been calling me and emailing me contently (I get a phone call every other day) Telling me I have a bot running on my computer. I am an IT student and I can tell you with 100% that I DO NOT. Also its non of Comcast business what is running on my network. That's like my electric company calling to tell me my toaster is not working right. The calls are getting annoying I tell them not to call back that I'm not interested in buying a $100 anti virus software from Norton (which is one of the worst anyway). I tell them that my computers are fine. Of course this is futile since the guy on the phone is from India and I can barely understand him. I now just ignore the calls but they are getting more frequent and annoying. Also a few years ago they started charging almost triple the price for a few months which was a mistake on their end. I had to go in and talk to them a few times before they finally refunded me.
Why don't I get another ISP? Well I can't put up with the speed of DSL and thats the only other option. When Comcast works it works decent I get about 25Mbps down and about 3.5Mbps up according to speedtest.net but I don't know how much longer I can put up with Comcast either.
So what are your stories?
/rant
