I have wrote to support@ifi-audio.com on Dec 19. The thing is my friend wants me to listen to iDSD 2 as he bought it but I told him I don't wanna bother with the brand so he asked why and asked me to write here. I wrote as he is a huge fan of the brand.
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Yes, that is one way but best to fill out a ticket with a specific issue so we can figure out what is going on for you.
Also as I said Dec 19th was shortly before quite a few folks were off for Holiday, so my apologies for this.
If you decide to fill out a ticket and get no resolution please let me know.
Cheers!!
I already have a solution, which is to use a Topping dac. I wrote to support as also per my friend's request but for me it is already wasted money and now additional time. I won't bother with that additional ticket. For most people that delay won't be a bummer anyway and I doubt iFi will care to provide custom firmware to lower the delay time on the spdif input. I guess it is some compensator to avoid issues with old devices, which can send digital signal.
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Sorry I couldn't help you out any further, apologies.
Cheers!!
Cheers!!
It is ok, such experience saves us money in the long run. If I didn't had issues there was a huge chance I buy the iDSD 2 as it has a clock input but now that's out of the question 
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If you found that information to contact support@ifi-audio.com, please let me know where you saw this, as I would like to point this out to HQ and have them update it with the proper support link.It is ok, such experience saves us money in the long run. If I didn't had issues there was a huge chance I buy the iDSD 2 as it has a clock input but now that's out of the question
I have not found it, that's why I ask
Sorry to see you go, and again apologies
Cheers!!
Where I saw the email? It is under https://support.ifi-audio.com/customer/ .
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Yes, I see that but that is for you to add to your whitelist, did you get a ticket number when you filed that form? It may be in the spam folder of your email.
Normally you fill out a ticket and get an automated response with a number. I only asked because I thought you indicated you just sent an email to that address.
I want to make sure this doesn't happen to other folks.
If you got a number you can PM it to me if you like. I know you decided to move on but the issue is important especially if we get anyone else with it.
Thanks for your time,
Cheers!!
Normally you fill out a ticket and get an automated response with a number. I only asked because I thought you indicated you just sent an email to that address.
I want to make sure this doesn't happen to other folks.
If you got a number you can PM it to me if you like. I know you decided to move on but the issue is important especially if we get anyone else with it.
Thanks for your time,
Cheers!!
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I directly sent an email yes and no I didn't had any feedback, that includes automatic one.Yes, I see that but that is for you to add to your whitelist, did you get a ticket number when you filed that form? It may be in the spam folder of your email.
Normally you fill out a ticket and get an automated response with a number. I only asked because I thought you indicated you just sent an email to that address.
I want to make sure this doesn't happen to other folks.
If you got a number you can PM it to me if you like. I know you decided to move on but the issue is important especially if we get anyone else with it.
Thanks for your time,
Cheers!!
I registered the dac in the site and opened a ticket with the serial number. I will drop you a PM with the ticket number.
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Glad to hear it, Keep us updated on any results, as this may come up again so it will be good knowledge for the folks here.
Cheers!!
Cheers!!
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Interesting, be sure and share that while your ticket is going forward.
What is the ms delay time if it's known?
Cheers!!
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