iFi Audio Pro iDSD discussion thread

[Gontrand68]

sorry for disturbing...

just show me a real test... dude...

 

[Dr. Manhattan]

TRIFECTA!!!

 

[aterville]

48 hours and the iDSD pro is dead ... protective mode whistles so frustrating
ticket open will ask to be reimbursed this is definitely not serious

 

[alphanumerix1]

48 hours and the iDSD pro is dead ... protective mode whistles so frustrating
ticket open will ask to be reimbursed this is definitely not serious

sorry to hear that, Damn shame.

 

[aterville]

@IFIAUDIO and anyone
Hi guys any simple manipulation/process to get out the protective mode ?
Otherwise it s back to the reseller and "lost in space" for weeks
Thanks for your help

 

[aterville]

This is a joke I opened a ticket 8 days ago and the only answer is "If this noise is present and logo is red it suggests there may be excessive DC and its triggered protection." Captain obvious kind of answer.
I have a great reseller we tried to with another iPower Plus from an iCan pro same result.

This is bad customer experience to stay polite

Guys when a € 3000 product is dead after 48 hours you replace it asap

 

[tonyo442]

what is surprising is not the fact that a device has a breakdown or a problem, which is most surprising is the lack of reaction of the leaders of ifi pro, nothing has ever been said or done to reassure customers or future buyers, I was impatient to try the pro iDSD, but in front of this lack of reaction, I think I'm heading to another brand, ......

 

[iFi audio]

This is a joke I opened a ticket 8 days ago and the only answer is "If this noise is present and logo is red it suggests there may be excessive DC and its triggered protection." Captain obvious kind of answer.
I have a great reseller we tried to with another iPower Plus from an iCan pro same result.

This is bad customer experience to stay polite

Guys when a € 3000 product is dead after 48 hours you replace it asap

what is surprising is not the fact that a device has a breakdown or a problem, which is most surprising is the lack of reaction of the leaders of ifi pro, nothing has ever been said or done to reassure customers or future buyers, I was impatient to try the pro iDSD, but in front of this lack of reaction, I think I'm heading to another brand, ......

Guys, we know what's up in here.

@aterville our Alix is working on your issue on our support platform as that's the best way to get help. We'll get your case sorted shortly.

 

[aterville]

The last answer from the so called support is " Please bear with us whilst we try to handle your case, the iDSD Pro is a new product so any fault is fresh to us."
I love beta testing product but not by paying € 3000 .
So anyone thinking buying iDSD Pro be advised it's all about trying and discovering fault iFi audio should have done when developing the product.

Regarding compensation it s how high you can jump.

worst user experience ever ... really pathetic as the product is just mind blowing

 

[Currawong]

My initial impressions.

 

[GHoldridge]

Well it’s not uncommon for newly developed products to have faulty units. In my experience ifi audios customer service was great when I was dealing with an issue and made sure I was happy with the solution.

 

[Katie88]

Well it’s not uncommon for newly developed products to have faulty units. In my experience ifi audios customer service was great when I was dealing with an issue and made sure I was happy with the solution.

That’s my experience too. Good after sales care.

 

[iFi audio]

The last answer from the so called support is " Please bear with us whilst we try to handle your case, the iDSD Pro is a new product so any fault is fresh to us."

We understand your frustration, but let's keep it civilized. Our support staff gave you honest and polite reply and is doing their best to help and solve your issue.

So anyone thinking buying iDSD Pro be advised it's all about trying and discovering fault iFi audio should have done when developing the product.

There are far more people actually very happy with Pro iDSD than individuals who were able to find any issues with it. And if they've found and reported anything via our support platform, we're addressing each case as fast as we can. Pro iDSD is a complex product, it took us long time to develop and introduce to the market and still some things slipped under our radar. In such cases we're there for our customers as per usual.

worst user experience ever ... really pathetic as the product is just mind blowing

We're sorry to hear that.

 

[LoganRoss]

Just curious. Why wasn't spatial/crossfeed included like on the ican pro? Also, how about the bass switch?

Finally, will this include Roon support?

Thanks!

 

[elira]

Just curious. Why wasn't spatial/crossfeed included like on the ican pro? Also, how about the bass switch?

Probably because the idea is that you pair it with the Pro iCAN.