[Luxmann]

So in what is happening the result of the "disconnect" is a return to the default speakers of the Macbook. Is there anything else nearby that could cause this, in other words, something else trying to connect within the household, phone, another tablet perhaps?

If it is indeed the NEO just disconnecting from the Airplay is there any noticeable change in the NEO, as in on the display or from within the NEO Stream app?

And also if possible try something else like perhaps a USB drive in the back of the NEO controlled by the Stream-iFi app to see if disconnection occurs there, or possibly another music service. Just trying to narrow it down for you, as I do not use Apple music I would again make sure to register this issue with our service/support, perhaps they have already come across this, as I do not remember it being brought up here.

Cheers!!

No device will try to connect my neo.

When disconnected,the neo stream is disappeared from my MacBookAir.So you should check ‘Tidal connect’ of Tidal app to connect my Air. Then you can find the neo stream in my Air again.Finally you can play the music of your iTunes.You should do this procedure every time.It’s kind of labor.

I asked the service in my legion,but not so friendly.I stopped to ask them.That’s why I ask this problem to this forum.

 

[Mr BubbaHyde]

No device will try to connect my neo.

When disconnected,the neo stream is disappeared from my MacBookAir.So you should check ‘Tidal connect’ of Tidal app to connect my Air. Then you can find the neo stream in my Air again.Finally you can play the music of your iTunes.You should do this procedure every time.It’s kind of labor.

I asked the service in my legion,but not so friendly.I stopped to ask them.That’s why I ask this problem to this forum.

I am unfamiliar with the error message (as far as meaning), also I have never gotten this, so the best bet would be to open a support ticket so they can read and respond to the error, I would also report it to Tidal to see if they know anything in regards to its meaning.

https://support.ifi-audio.com/

Also resetting modems and routers may be helpful to this issue, I have a weekly habit of a total reboot of my network, it helps, and I do it every Sunday morning!

Cheers!!

 

[ra990]

Hi @iFi audio @Mr BubbaHyde - I have just installed an SRC-DX USB to dual BNC converter for my Chord DAC to the Neo Stream's USB output. I am getting a very low volume that seems to be a result of the ALSA mixer in the Neo Stream not setting the DAC digital volume to 0db. The issue and fix is described in more detail here by the SRC-DX manufacturer: https://cdn.shopify.com/s/files/1/1...te_For_LINUX_Based_Sources_3.pdf?v=1640362468

I have tried changing the volume via software and hardware on the Neo Stream, but it remains at a low volume. The Hardware volume mixer does increase it a bit, but it's still very low compared to direct USB to the DAC.

Is there something I can do on the Neo Stream to make it use full digital volume on the SRC-DX by default?

 

[elementze]

Hi @iFi audio @Mr BubbaHyde - I have just installed an SRC-DX USB to dual BNC converter for my Chord DAC to the Neo Stream's USB output. I am getting a very low volume that seems to be a result of the ALSA mixer in the Neo Stream not setting the DAC digital volume to 0db. The issue and fix is described in more detail here by the SRC-DX manufacturer: https://cdn.shopify.com/s/files/1/1...te_For_LINUX_Based_Sources_3.pdf?v=1640362468

I have tried changing the volume via software and hardware on the Neo Stream, but it remains at a low volume. The Hardware volume mixer does increase it a bit, but it's still very low compared to direct USB to the DAC.

Is there something I can do on the Neo Stream to make it use full digital volume on the SRC-DX by default?

I had a similar issue with the opticalRendu. I found an option in the opticalRendu web interface to "set DAC to max volume". This fixed it for me. Maybe there's a similar option in the Neo?

 

[ra990]

I had a similar issue with the opticalRendu. I found an option in the opticalRendu web interface to "set DAC to max volume". This fixed it for me. Maybe there's a similar option in the Neo?

Yep, that was noted in the document describing the issue. Good for opticalRendu to have that option for these types of devices. I'm hoping the Neo Stream does as well, otherwise I will have to bypass it.

 

[WaveTheory]

Yep, that was noted in the document describing the issue. Good for opticalRendu to have that option for these types of devices. I'm hoping the Neo Stream does as well, otherwise I will have to bypass it.

Do you not see something like this:

in the web interface for your NEO Stream?

 

[ra990]

Do you not see something like this:



in the web interface for your NEO Stream?

I have tried the hardware and software volume control. It's the SRC-DX's internal digital volume that needs to be increased. The hardware volume does increase it partially, but there are two stereo channels in the SRC-DX that show up in the ALSA mixer (PCM and PCM1). The ifi hardware volume control only raises the PCM one to max, but not the PCM1 channel. That gives me slightly increased volume, but still lower by about 50%.

Bypassing the Neo Stream and connecting the SRC-DX directly to my HQPlayer OS NUC, I was able to go into the ALSA mixer and kick both up to 100% and got full volume. But, there's no way to do this with the Neo Stream that I can tell. It's stupid that the firmware of SRC-DX doesn't set these both to max by default, but the manufacturer claims he hasn't been able to find a firmware fix to do this.

 

[WaveTheory]

I have tried the hardware and software volume control. It's the SRC-DX's internal digital volume that needs to be increased. The hardware volume does increase it partially, but there are two stereo channels in the SRC-DX that show up in the ALSA mixer (PCM and PCM1). The ifi hardware volume control only raises the PCM one to max, but not the PCM1 channel. That gives me slightly increased volume, but still lower by about 50%. With HQPlayer OS, I was able to go into the ALSA mixer and kick both up to 100% and got full volume. It's stupid that the firmware of SRC-DX doesn't set these both to max by default, but the manufacturer claims he hasn't been able to find a firmware fix to do this.

OK, gotcha. That is indeed unfortunate.

 

[Mr BubbaHyde]

Hi @iFi audio @Mr BubbaHyde - I have just installed an SRC-DX USB to dual BNC converter for my Chord DAC to the Neo Stream's USB output. I am getting a very low volume that seems to be a result of the ALSA mixer in the Neo Stream not setting the DAC digital volume to 0db. The issue and fix is described in more detail here by the SRC-DX manufacturer: https://cdn.shopify.com/s/files/1/1...te_For_LINUX_Based_Sources_3.pdf?v=1640362468

I have tried changing the volume via software and hardware on the Neo Stream, but it remains at a low volume. The Hardware volume mixer does increase it a bit, but it's still very low compared to direct USB to the DAC.

Is there something I can do on the Neo Stream to make it use full digital volume on the SRC-DX by default?

Although I have no experience with the gear you're referring to, this has happened to me with my Singxer SU-2, however, it was resolved by using the volume settings that you have already tried, and @WaveTheory pointed out.

Now in addition to this what may also be happening is the resetting of this volume control every time you power off the NEO or even when simply changing an output or setting. At the moment these settings must be adjusted every time a change is made, and the save button hit, any and every time a change is made. This has been reported.

If you could, and probably already have, I would set the Volume, (inside the Stream-iFi app) to whichever one was giving you the increased volume on the SRC-DX and from there check any associated volume controls, including the Volume slider on the Stream-iFi app, and also any Volume controls associated with the Computer you are using, main volume, PC settings, and Midi controller if using MAC to see if one of those is holding the volume level back on you.

I would also report the issue directly to support so it can be passed on to those in the Tech dept. and possibly come up with a fix for this.

https://support.ifi-audio.com/

Cheers!!

 

[ra990]

Although I have no experience with the gear you're referring to, this has happened to me with my Singxer SU-2, however, it was resolved by using the volume settings that you have already tried, and @WaveTheory pointed out.

Now in addition to this what may also be happening is the resetting of this volume control every time you power off the NEO or even when simply changing an output or setting. At the moment these settings must be adjusted every time a change is made, and the save button hit, any and every time a change is made. This has been reported.

If you could, and probably already have, I would set the Volume, (inside the Stream-iFi app) to whichever one was giving you the increased volume on the SRC-DX and from there check any associated volume controls, including the Volume slider on the Stream-iFi app, and also any Volume controls associated with the Computer you are using, main volume, PC settings, and Midi controller if using MAC to see if one of those is holding the volume level back on you.

I would also report the issue directly to support so it can be passed on to those in the Tech dept. and possibly come up with a fix for this.

https://support.ifi-audio.com/

Cheers!!

I tried everything and gave up. The neo stream only increases one of the stereo channels of the src-dx. I don't get full volume till both PCM and PCM1 channels are raised to max. I don't think there's a way to do that with the neo stream. To be fair, this is more of an src-dx issue than the neo stream. It should come with those volume levels set to max by default.

The manufacturer of src-dx has reached out to ifi for a possibile fix. But, I don't think there is one unless I could ssh into the neo stream and run the alsa mixer as root.

 

[Mr BubbaHyde]

I tried everything and gave up. The neo stream only increases one of the stereo channels of the src-dx. I don't get full volume till both PCM and PCM1 channels are raised to max. I don't think there's a way to do that with the neo stream. To be fair, this is more of an src-dx issue than the neo stream. It should come with those volume levels set to max by default.

The manufacturer of src-dx has reached out to ifi for a possibile fix. But, I don't think there is one unless I could ssh into the neo stream and run the alsa mixer as root.

Well, hopefully, a fix for the issue is possible.

I am not well-versed in SSH but I know there are those around here that are, I will keep an eye on the issue for any resolution.

Cheers!!

 

[Veovis]

Hi,

I'm having a couple of issues with the Neo Stream and figured I should try here before sending in a ticket.

1. Sometimes there's an annoying "pop" or tiny "skip" when a new track of an album starts after another one ends (tracks not manually changed by me). Almost like the player is not completely gapless. The problem only appears with certain tracks and repeats everytime with those specific tracks. Seems random which track(s) is affected, but there's possibly some connection with the length of the tracks involved. One instance when it occurs is for example when playing my 24/96 rip of the DVD-A of King Crimson's In the Court of the Crimson King. There's a tiny skip/pop when I Talk to the Wind starts after 20th Century Schizoid Man ends (both are 6-7- min songs). I tried different buffer settings but to no avail. Streaming via UPnP from local library and the problem is there regardless of server software (Audirvana or Asset). Tried both USB and S/Pdif out to the external DAC, same problem. The problem seems to lie in something my Neo Stream does when changing tracks.

Also tried playing the same files with the Zen Stream and it has the same problem. All other players I've tried (computer with Audirvana directly connected to the DAC for example) plays the same files correctly. Any suggestions?

2. Every 10-20 minutes or so the Stream network indicator turns red (as in "no connection") when the player is idle. After a few seconds it's back to white again. When playing music the display randomly flickers like the device has lost connection and soon finds it again. No problem at all with functionality because of this, but it is annoying. Same regardless of the device being connected through the optibox or directly through ethernet. My internet is stable and the switch to which the Stream is connected is working just fine. No problem of this kind with the Zen Stream. Is this a common problem or may there be a problem with my Neo Stream specifically?

 

[Mr BubbaHyde]

Hi,

I'm having a couple of issues with the Neo Stream and figured I should try here before sending in a ticket.

1. Sometimes there's an annoying "pop" or tiny "skip" when a new track of an album starts (track not manually changed by me). Almost like the player is not completely gapless. The problem only appears with certain tracks and repeats everytime with those specific tracks. Seems ransom which track(s) is affected, but there's possibly some connection with the length of the tracks involved. One instance when it occurs is for example when playing my 24/96 rip of the DVD-A of King Crimson's In the Court of the Crimson King. There's a tiny skip/pop when I Talk to the Wind starts after 20th Century Schizoid Man ends (both are 6-7- min songs). I tried different buffer settings but to no avail. Streaming via UPnP from local library and the problem is there regardless of server software (Audirvana or Asset). Tried both USB and S/Pdif out to the external DAC, same problem. The problem seems to lie in something my Neo Stream does when changing tracks.

Also tried playing the same files with the Zen Stream and it has the same problem. All other players I've tried (Computer with Audirvana directly connected to the DAC for example) plays the same files correctly. Any suggestions?

2. Every 10-20 minutes or so the Stream network indicator turns red (as in "no connection") when the player is idle. After a few seconds it's back to white again. When playing music the display randomly flickers like the device has lost connection and soon finds it again. No problem at all with functionality because of this, but it is annoying. Same regardless of the device being connected through the optibox or directly through ethernet. My internet is stable and the switch to which it's connected is working just fine. No problem of this kind with the Zen Stream. Is this a common problem or may there be a problem with my Neo Stream specifically?

I'm sure others may chime in, but some of the issues you are seeing I have not heard mentioned here, so I would start a ticket as you are looking for responses.

There have been reports of skips, and ticks, I have experienced them myself using Roon, I know these are being worked on but the more folks report this the better we will all be.

https://support.ifi-audio.com/

Do let us know here how you make out if possible!

Cheers!!

 

[mrsasan]

2. Every 10-20 minutes or so the Stream network indicator turns red (as in "no connection") when the player is idle. After a few seconds it's back to white again. When playing music the display randomly flickers like the device has lost connection and soon finds it again. No problem at all with functionality because of this, but it is annoying. Same regardless of the device being connected through the optibox or directly through ethernet. My internet is stable and the switch to which the Stream is connected is working just fine. No problem of this kind with the Zen Stream. Is this a common problem or may there be a problem with my Neo Stream specifically?

its related. to router and switche. still i didnt find out real probelm i have changed my switch to TP-Link ls1005G and this problem almost solved but some times happend . TP-Link ls1005G is very cheap switch but work perectly about 10-15$ so you can test it

​

 

[steveoat]

Why are there so few updates of the software? HQ Player is now on version 5 and the NAA has been updated for this version. Why does this not appear in the neo stream.

In the future will be hesitant to purchase a product where I expect frequent updates but there are none.