[iFi audio]

With the latest firmware hold the source change button.

That's correct, thanks!

 

[dericchan1]

Last night I touched the aluminum chassis of my NEO in the middle of a song, and got a static shock the NEO, while its still powered on, stopped playing music.
I turned it off and turned it back on, and kept playing fine for another couple of hours. Is this normal that I should not be touching the NEO (I was trying to turn the volume knob) when its playing? Or is this an indication of some grounding issue?

Deric

 

[iFi audio]

Is this normal that I should not be touching the NEO (I was trying to turn the volume knob) when its playing? Or is this an indication of some grounding issue?

Thanks for your feedback! You shouldn't experience any issues upon touching NEO iDSD during playback, but that sensible static indicates that there was some issue related to grounding. If I may ask, how your NEO iDSD is powered? And was it a one-time experience?

 

[dericchan1]

I also plug the lps into a furman power strip/power conditioner. Perhaps I should plug it directly to the wall ?

 

[dericchan1]

Thanks for your feedback! You shouldn't experience any issues upon touching NEO iDSD during playback, but that sensible static indicates that there was some issue related to grounding. If I may ask, how your NEO iDSD is powered? And was it a one-time experience?

Thanks for your response. I always get static when I touch the neo when turn on. But this is the first time the neo actually stopped playing when being touched.

I am powering the neo with a allo shanti LPS at 5v1a

 

[iFi audio]

Thanks for your response. I always get static when I touch the neo when turn on. But this is the first time the neo actually stopped playing when being touched.

I am powering the neo with a allo shanti LPS at 5v1a

I also plug the lps into a furman power strip/power conditioner. Perhaps I should plug it directly to the wall ?

If you can, please change your power supply (trying out a regular 5V PSU would do) and socket and then see whether there's any change. Static on your NEO iDSD's enclosure shouldn't be present.

 

[dericchan1]

If you can, please change your power supply (trying out a regular 5V PSU would do) and socket and then see whether there's any change. Static on your NEO iDSD's enclosure shouldn't be present.

Actually I now plug the PSU directly to the wall instead of the conditioner and the static is gone. Thanks

Deric

 

[iFi audio]

Actually I now plug the PSU directly to the wall instead of the conditioner and the static is gone. Thanks

Deric

Good to know, that had to be the issue then, thanks and enjoy!

 

[dericchan1]

Good to know, that had to be the issue then, thanks and enjoy!

Can I plug it to a regular surge protector or your recommendation would be directly to wall outlet? Thanks

Deric

 

[iFi audio]

Can I plug it to a regular surge protector or your recommendation would be directly to wall outlet? Thanks

If you'd like to use a surge protector and your NEO iDSD works fine, I don't see any reasons why you shouldn't use it. Thanks!

 

[spookanide]

Can I plug it to a regular surge protector or your recommendation would be directly to wall outlet? Thanks

Deric

I've also been using surge protection and it works fine. Good grounding is key to not have weird interference or even partially floating AC on some components' chassis. My planars started humming when I moved my hands in the magnetic field to take them off my head . Was gone when I moved my setup to a decently grounded outlet with an extension cord.

 

[Sebastien Chiu]

I've also been using surge protection and it works fine. Good grounding is key to not have weird interference or even partially floating AC on some components' chassis. My planars started humming when I moved my hands in the magnetic field to take them off my head . Was gone when I moved my setup to a decently grounded outlet with an extension cord.

Great advice here. Sometimes, it can be something you'd never expect causing the issue.

 

[Melbergall]

New to this forum after reading this post last night. Great insights here. I recently purchased the neo and learned about the Performance edition. Forgive my naivete, but how do I download the PE filter update? I'm using it primarily as a dac within a 2 channel system. On the other hand, I'm within the return window so I may swap it out for a new PE from another provider, particularly if the extra accessories make a noticeable impact on the sound. Any thoughts on this? Much thanks --

 

[spookanide]

New to this forum after reading this post last night. Great insights here. I recently purchased the neo and learned about the Performance edition. Forgive my naivete, but how do I download the PE filter update? I'm using it primarily as a dac within a 2 channel system. On the other hand, I'm within the return window so I may swap it out for a new PE from another provider, particularly if the extra accessories make a noticeable impact on the sound. Any thoughts on this? Much thanks --

Performance edition HW is identical except for the accessories. You can download the latest firmware from the ifi site to access filters on the unit.
Maybe try an xpower upgrade for the power supply.

 

[dericchan1]

New to this forum after reading this post last night. Great insights here. I recently purchased the neo and learned about the Performance edition. Forgive my naivete, but how do I download the PE filter update? I'm using it primarily as a dac within a 2 channel system. On the other hand, I'm within the return window so I may swap it out for a new PE from another provider, particularly if the extra accessories make a noticeable impact on the sound. Any thoughts on this? Much thanks --

Hi welcome, and I am glad to hear from another happy owner of NEO.

It depends what the price difference is between the regular NEO and the PE? If not by much then why not return and go for the PE. At least it comes with the usb purifier and the coax purifier that even if you don’t have a use for it you can sell them off.

Deric