[ywheng89]

@iFi audio ,i've got a ifi nano idsd black label, seems like the IEMatch port is having issue, when i fully plug my jack in,only the right channel is playing sound.
if i slightly pull it back,then only left side is playing sound. Occasionally it works, but the right side is always louder than the left (this is when it works). Any idea on how to fix this? can i spray contact cleaner into the port or?
On the direct port, it works fine, no issue at all. Happens to all 3.5mm jack on the IEMATCH port, so i can confirm that it is not my jacks having issue

 

[iFi audio]

@iFi audio ,i've got a ifi nano idsd black label, seems like the IEMatch port is having issue, when i fully plug my jack in,only the right channel is playing sound.
if i slightly pull it back,then only left side is playing sound. Occasionally it works, but the right side is always louder than the left (this is when it works). Any idea on how to fix this? can i spray contact cleaner into the port or?
On the direct port, it works fine, no issue at all. Happens to all 3.5mm jack on the IEMATCH port, so i can confirm that it is not my jacks having issue

I'm sorry to hear that you're experiencing that issue. It may be a faulty socket or iEMatch circuit, but it's difficult to say, so I suggest letting our support staff know about this situation here: https://support.ifi-audio.com

Thanks!

 

[ywheng89]

I'm sorry to hear that you're experiencing that issue. It may be a faulty socket or iEMatch circuit, but it's difficult to say, so I suggest letting our support staff know about this situation here: https://support.ifi-audio.com

Thanks!

Got it, Thanks a lot, will try to submit a ticket and see how it goes.
By the way, i am from Malaysia and the product is out of warranty already,how will this go about?

 

[iFi audio]

By the way, i am from Malaysia and the product is out of warranty already,how will this go about?

Sure: a customer usually sends a product out of warranty to our staff to inspect (that service is free of charge). Once that is done, a customer is informed about parts that need replacing and the total cost including labor and shipping. If a customer agrees, then a product is fixed and shiped back. That's all there is to it

 

[ywheng89]

Sure: a customer usually sends a product out of warranty to our staff to inspect (that service is free of charge). Once that is done, a customer is informed about parts that need replacing and the total cost including labor and shipping. If a customer agrees, then a product is fixed and shiped back. That's all there is to it

Got it!
Thanks a lot! Ticket submitted, will see how it goes. Thanks for the speedy response.

 

[iFi audio]

Thanks a lot! Ticket submitted, will see how it goes. Thanks for the speedy response.

Sure, my pleasure

 

[Tripokaridos]

@iFi audio ,i've got a ifi nano idsd black label, seems like the IEMatch port is having issue, when i fully plug my jack in,only the right channel is playing sound.
if i slightly pull it back,then only left side is playing sound. Occasionally it works, but the right side is always louder than the left (this is when it works). Any idea on how to fix this? can i spray contact cleaner into the port or?
On the direct port, it works fine, no issue at all. Happens to all 3.5mm jack on the IEMATCH port, so i can confirm that it is not my jacks having issue

i have the shame problem on BOTH of my ifi nano black , the first one was changed under warranty .

 

[iFi audio]

i have the shame problem on BOTH of my ifi nano black , the first one was changed under warranty .

My advice is to let us know about your issue at our support platform, so our tech staff can try helping you out, thanks!

https://support.ifi-audio.com