e-dub
500+ Head-Fier
Any word on the flashing red and green issue? I submitted a ticket and it's been over a week since I've heard from support.
iFi audio GO pod + IEMs = brilliant wireless sound on the GO!
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Support asked me to try the 12 second button push reset procedure, but problem is still here.
In my case, during the firmware upgrade, the first earpiece was updated fine and at the end of earpiece #2 update there was an error.
My guess is that the first earpiece kept the update instead of reverting to the previous firmware version after the failing of the set's upgrade process.
If I'm right, then earpiece #1 had latest firmware installed, and earpiece #2 still the previous one, so that pairing becomes impossible.
e-dub
500+ Head-Fier
Yeah, they asked me to do that, as well and it didn't work for me.
gryffe
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Does anybody know if the support teams work the weekend? After I replied to an initial request from them for more detail to a problem I raised I have had nothing back for more than three days, and if they dont work the weekend it'll be 5 days at least before I get anything back.
I am not sure but I think they are not working on the weekends. I am sorry to say but I think that you will most probably have to return your unit and receive a replacement.
Regarding the case cleaning, it would be best if you would ask Support and post here their reply.
@e-dub and @lafeuill I am sorry to say but I think that you might be asked to send your units back to iFi for a Factory Reset in the Lab. While you are chatting with Support, ask them, please, to update GAIA so that it can offer OTA firmware updates. I believe that you wouldn't have faced the Firmware update failure if GAIA could offer OTA updates and not ask the user to download, unzip and instal APKs.
On another note, right now I am listening to another great synergy: the iFi GO Pod with the truly remarkable 7Hz x Crinacle Zero:2! They work fantastically together!!
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Sorry to hear that, I will post the process below so folks can give it another chance to work if they want.
Most don't however there mat be a few that "work from home" that are around...
PM me your ticket numbers and I will see if I can help expedite.
Cheers!!
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Red and Green Flashing reset procedure...
Hopefully, this will help those with a flashing issue
Cheers!!
Hopefully, this will help those with a flashing issue
Cheers!!
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That I do not know sir, just posted it to try and be helpful. I will see if I can find out, probably after the weekend.
Cheers!!
e-dub
500+ Head-Fier
Gotcha. The reason I ask is because I did the 12 second hold with both pods close together a while ago.
Have you followed the instructions in the document? I mean, all of them. Has your issue been resolved?
Try to follow the instructions in the document.
e-dub
500+ Head-Fier
(Very weird how you're inserting yourself in this conversation I'm having with iFi support)
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While I appreciate the recognition, I cannot claim "Support" Status, I am quite simply a Forum lead, here to guide folks and answer what I can for them, and also to engage in conversations with folks about iFi. I only hope to one day have the knowledge that our actual support folks do!
Cheers!!
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