[jsmiller58]

I tend to think that iFi was not fully prepared to launch Go Pod and rushed the release. I purchased my Go Pod on April 18th and received it one week later. When I went to register the unit I have on their website the Go Pod was not even listed under their product list for me to register. I submitted a ticket at the time to ask about registering the serial number and was told by iFi that the serial number I had was incorrect, even though I had attached an image of the Go Pod packaging with the serial number clearly showing at the bottom.

For a bluetooth dac/amp that can convert wired IEMs into wireless the Go Pod is still great in my opinion. I just think iFi may have rushed their release a bit and did not solve all of the minor kinks with the hardware and customer support.

The registration issue for checking on firmware updates had a simple, though non-intutive workaround. As I recall you substitute the first characters with the characters that were in the illustration on their website for the characters on your serial number.

To use that as an example of bad product quality, or even rushed launch, is ***in my opinion***, stretching pretty far. Someone messed up their website. Happens.

Anyway, as I wrote earlier, most people should wait before buying a new product. Let early adopters discover issues that the vendor either fixes, or are found to not be fixable. Let reviewers and early adopters share build, features, and performance observations to help you decide whether to purchase or not.

If you buy early you run the risk of being an unhappy buyer, as @PixelSquish appears to be.

 

[PixelSquish]

I tend to think that iFi was not fully prepared to launch Go Pod and rushed the release. I purchased my Go Pod on April 18th and received it one week later. When I went to register the unit I have on their website the Go Pod was not even listed under their product list for me to register. I submitted a ticket at the time to ask about registering the serial number and was told by iFi that the serial number I had was incorrect, even though I had attached an image of the Go Pod packaging with the serial number clearly showing at the bottom.

For a bluetooth dac/amp that can convert wired IEMs into wireless the Go Pod is still great in my opinion. I just think iFi may have rushed their release a bit and did not solve all of the minor kinks with the hardware and customer support.

That serial number thing happened to me too, but in May, just a few weeks ago, with my first pair from Bloom. The serial number didn't exist. It was not confidence inspiring, and then the issues started happening.

 

[KeaneShadow]

The registration issue for checking on firmware updates had a simple, though non-intutive workaround. As I recall you substitute the first characters with the characters that were in the illustration on their website for the characters on your serial number.

To use that as an example of bad product quality, or even rushed launch, is ***in my opinion***, stretching pretty far. Someone messed up their website. Happens.

Anyway, as I wrote earlier, most people should wait before buying a new product. Let early adopters discover issues that the vendor either fixes, or are found to not be fixable. Let reviewers and early adopters share build, features, and performance observations to help you decide whether to purchase or not.

If you buy early you run the risk of being an unhappy buyer, as @PixelSquish appears to be.

Not sure if you read my post correctly. I was told by iFi customer service that my serial number is wrong after sending them a clear picture of the Go Pod packaging with the serial number at the bottom of Go Pod box. This is their packaging, with a serial number printed on the box by their factory.

Anyways, about 4 weeks later I checked their site again and this time the registration system recognized my serial number. This was clearly a situation where iFi did not have all of the Go Pod information in their system ready to go at the time of the product launch.

 

[jsmiller58]

Not sure if you read my post correctly. I was told by iFi customer service that my serial number is wrong after sending them a clear picture of the Go Pod packaging with the serial number at the bottom of Go Pod box. This is their packaging, with a serial number printed on the box by their factory.

Anyways, about 4 weeks later I checked their site again and this time the registration system recognized my serial number. This was clearly a situation where iFi did not have all of the Go Pod information in their system ready to go at the time of the product launch.

No, I read what you wrote! I had the same, or very similar, issue. I did not call customer support, instead just figured out the problem by guessing the issue was the first characters. Once I changed those, I had no problems at all. For some that may look like a symptom of a premature launch. I guess it probably was a simple mistake, since after I changed the first characters the system recognized my serial number.

 

[PixelSquish]

No, I read what you wrote! I had the same, or very similar, issue. I did not call customer support, instead just figured out the problem by guessing the issue was the first characters. Once I changed those, I had no problems at all. For some that may look like a symptom of a premature launch. I guess it probably was a simple mistake, since after I changed the first characters the system recognized my serial number.

uhhhh they launched it without knowing what codecs actually worked or not. Not intentionally but they didn't know.

 

[jsmiller58]

uhhhh they launched it without knowing what codecs actually worked or not. Not intentionally but they didn't know.

I get it! We had that conversation previously...

I'll stand by what I have been advising... Where new products are concerned, most should simply wait...

 

[Mr BubbaHyde]

Perhaps @iFi audio can give us all a general update on the launch, prospect of any future firmware updates, when these Pods might be available in the UK, comment on problems people reporting over the last few weeks on here, and anything else he or she would like to share.
I'm sure you're not ignoring us, but you have been very quiet on this thread for a while

Thanks

In general I have asked this question, as I said I would earlier and as soon as I get an answer I will certainly post it here, it seems to be a UK issue with the date because there are certainly enough places here use the US that they can be ordered stand-alone.

@IFIAUDIO doesn't get his answers from any different place I do

Inn regards to the product being "rushed" is simply not accurate, if I wouldn't lose my position I would say, but in general product development to release is generally way longer than I suspect anyone here would think.

To the folks having issues I feel bad and you have many options including return to the place off purchase, that's what they have a return policy for, then there's a warranty after that. Please do what's best inn your situation and do not feel bad, but don't not report three exact issue, as I have said previously it's much better to report than post here.

So to sum up, when I have a firm answer as to why there is a delay in UK availability I will relay it here...

Unless waiting for iFi Audio to answer makes you feel better...

Cheers!!

 

[KeaneShadow]

In general I have asked this question, as I said I would earlier and as soon as I get an answer I will certainly post it here, it seems to be a UK issue with the date because there are certainly enough places here use the US that they can be ordered stand-alone.

@IFIAUDIO doesn't get his answers from any different place I do

Inn regards to the product being "rushed" is simply not accurate, if I wouldn't lose my position I would say, but in general product development to release is generally way longer than I suspect anyone here would think.

To the folks having issues I feel bad and you have many options including return to the place off purchase, that's what they have a return policy for, then there's a warranty after that. Please do what's best inn your situation and do not feel bad, but don't not report three exact issue, as I have said previously it's much better to report than post here.

So to sum up, when I have a firm answer as to why there is a delay in UK availability I will relay it here...

Unless waiting for iFi Audio to answer makes you feel better...

Cheers!!

Hi. The problem I have is that I cannot return my Go Pod to the place of purchase. Mine was purchased from 64 Audio as part of the first launch IEM bundle. 64 Audio does not sell the Go Pod as a stand-alone product and therefore can’t just send me a replacement, which is something that 64 Audio has already informed me. I’ve explained this to iFi customer service in a ticket and so far they have not offered me another solution besides telling me to send it back to who I purchased from.

For me the reason I keep responding and posting about issues in this forum is because I don’t think I am getting the proper support from iFi customer service, and also trying to understand if my situation is unique or if others are having similar experiences.

 

[Mr BubbaHyde]

Hi. The problem I have is that I cannot return my Go Pod to the place of purchase. Mine was purchased from 64 Audio as part of the first launch IEM bundle. 64 Audio does not sell the Go Pod as a stand-alone product and therefore can’t just send me a replacement, which is something that 64 Audio has already informed me. I’ve explained this to iFi customer service in a ticket and so far they have not offered me another solution besides telling me to send it back to who I purchased from.

For me the reason I keep responding and posting about issues in this forum is because I don’t think I am getting the proper support from iFi customer service, and also trying to understand if my situation is unique or if others are having similar experiences.

I'm sorry I didn't not realize you couldn't return the entire purchase and have them replace. I will check on this for you as well.

Sorry if didn't understand your particular situation, and so I am clear even though purchased together they will not let you return the entire set? Or they just can't do the go pods separately? Thanks

Cheers!!

 

[KeaneShadow]

I'm sorry I didn't not realize you couldn't return the entire purchase and have them replace. I will check on this for you as well.

Sorry if didn't understand your particular situation, and so I am clear even though purchased together they will not let you return the entire set? Or they just can't do the go pods separately? Thanks

Cheers!!

Nothing to apologize for. 64 Audio makes and sells IEMs. I can’t return the entire set since there’s nothing wrong with the IEMs. 64 Audio customer service informed me that I would have to utilize iFi customer service since my issues are with the Go Pod and not the IEM.

 

[gryffe]

So to sum up, when I have a firm answer as to why there is a delay in UK availability I will relay it here...

Seems like it's easier to get info out of North Korea about their missile testing.

Best of luck.

 

[PixelSquish]

Well bloom has no more stock to replace this unit with. So now I'm going to deal with what is apparently horrible customer service to get a replacement, while still within my 30-day return..

So much fun.

 

[Mr BubbaHyde]

Nothing to apologize for. 64 Audio makes and sells IEMs. I can’t return the entire set since there’s nothing wrong with the IEMs. 64 Audio customer service informed me that I would have to utilize iFi customer service since my issues are with the Go Pod and not the IEM.

Please PM me some of these details and some personal contact info for yourself so I may try and help you out!

It will be tomorrow before I can make appropriate contact, but I will do my best for you!

Cheers!!

 

[Mr BubbaHyde]

Seems like it's easier to get info out of North Korea about their missile testing.

Best of luck.

Last time I touched base with Kim he was playing things close to the vest

Cheers!!

 

[SynFlood]

Please PM me some of these details and some personal contact info for yourself so I may try and help you out!

It will be tomorrow before I can make appropriate contact, but I will do my best for you!

Cheers!!

My go pods are having connection issues. Who do i contact