[buffalowings]

um, I'd just bend the truth about what happened, as far as i see it, the joint was already signifigantly weakened structurally due to a  manufacturing defect unknown to the consumer at the time...

 

[sidel]

Shure should be able to help you out,  even if the warranty won't cover it.  Partial cost to have them fixed > complete loss.

 

[Swatcsi]

When I was shovelling snow I accidentally tore the 3.5mm plug off on my srh840's, I called them up and they asked to send them a photocopy of the receipt and my address, I didn't call them or anything in the day after next a new cable was in my mailbox. their warranty support is second to none

 

[bcasey25raptor]

Quote:

When I was shovelling snow I accidentally tore the 3.5mm plug off on my srh840's, I called them up and they asked to send them a photocopy of the receipt and my address, I didn't call them or anything in the day after next a new cable was in my mailbox. their warranty support is second to none

I know, Shure has amazing customer support and I will continue buying from them. If they keep up the good support that is.

 

[gurpswu]

hmm, well, I contacted them over a week ago...on Wednesday i got a reply asking me to forward the receipt, which I did. But I still haven't heard anything back.

 

[c64]

Nice to know to avoid shure products it's laughable that these companies use plastic in the most stressful parts IT SHOULD be metal.
Wont be buying shure headphones EVER after this.

 

[gurpswu]

Quote:

Nice to know to avoid shure products it's laughable that these companies use plastic in the most stressful parts IT SHOULD be metal.
Wont be buying shure headphones EVER after this.

That's very harsh, trust me.

 

[Raguvian]

Quote:

and keep the accessories they will send you a new box with headphones and accessories meaning you will have double of everything. happened to me.

When I sent my SE215's in all I got were two earpieces and a cable individually wrapped in plastic. No box or accessories.

 

[Cheeznuklz]

Quote:

Nice to know to avoid shure products it's laughable that these companies use plastic in the most stressful parts IT SHOULD be metal.
Wont be buying shure headphones EVER after this.

Very over-dramatic.  The plastic parts keep cost down for those of us who don't pile drive our headphones .  I want as much of the money I'm spending going into SQ.

 

[bcasey25raptor]

Quote:

Nice to know to avoid shure products it's laughable that these companies use plastic in the most stressful parts IT SHOULD be metal.
Wont be buying shure headphones EVER after this.

As much as I agree that it should be metal it is much stronger of plastic then you give it credit for. Also Shure has amazing customer support.

 

[gurpswu]

They got back to me on facebook (since i asked them who i should contact initially), asking if my problem had been resolved. I said it hadn't and they then replied that they were trying to follow the case up.
 
They do try to help for sure.

 

[Aizura]

Quote:

Very over-dramatic.  The plastic parts keep cost down for those of us who don't pile drive our headphones .  I want as much of the money I'm spending going into SQ.

They don't use plastic to make it cheaper for us, but to be able to make more money.
 

 

[EpicPie]

Hot glue gun!

 

[sidel]

Quote:

Hot glue gun!

And then glue macaroni into the shape of headphones to transplant the drivers into.
I believe this problem is now solved.

 

[gurpswu]

Hey guys, just a quick update.
 
Sent the Shure SRH840's off to Shure Distribution (I broke them, by accidentally stepping on them), and they sent me a brand new pair, boxed, with all accessories. So I now have 3 sets of ear pads, 2 coiled cables and 2 carry bags.
 
YAY FOR SHURE!