Wanted to share my recent experience with I attempted to purchase of HE-6 headphones. I never got to listen to the HE-6 which is disappointing since I have been waiting for some time to make the purchase.
The first set I received where damaged.
The right ear cup brackets was cosmetically damaged. I assumed this was workmanship, and I brought this to the sellers attention and they reacted quickly with shipping me another pair of HE-6's, and issuing a call ticket for the first pair.
When I received my second pair of HE-6's my heart sunk to my stomach when I discovered this pair was also damaged on the same side. The right ear cup this time was cosmetically damaged.
I sat back disappointed thinking this can't be workmanship issues. The damage was to obvious for a manufacturer to allow it to slip by quality control. So I began to repack the second set before calling the seller again to let them know the bad news. This is when I realized the source of the damage. It was the XLR connector. When the cable is placed inside the headphone case it is placed over the headphone in a foam rapping. It appears when the lid on the HE-6 box is closed it is rubbing the right ear cup. The latch used to remove the matting 1/4" connector cable from the XLR connector has ridges. I suspect this is what actually is causing the cosmetic damage since the XLR connector body is relatively smooth.
I brought this issue to the seller's attention, and I offered to send over photos so they would understand I was not trying anything funny. I also asked them to check their inventory before shipping me another pair, but they refused until I returned the 2 cosmetically defective pairs of HE-6's I currently had.
I just wanted to bring this others attention in case they decide to purchase a pair. You might want the seller to open and inspect or even remove the cable assembly from the headphone case and place inside an overpack box before shipping. If not I suspect you will also be subject to the same possible damage and disappointment.
Was I the only potential customer to experience this issue?