I am quoting the office Hifiman support answer regarding the volume issue.
"Hi there, I heard back form the engineers, apparently its a windows thing. They say there is some number of volume integers within windows with the driver that means there are only about 12 steps not the software faked 100 that windows otherwise likes to output so you can have the 100 steps but you take an audio quality hit that they felt was unacceptable (same guys that did the R2R2000.) So this is why it behaves in that way, it was a question oy getting the best audio quality and the rule at HIFIMAN is generally audio quality above all else
"
And
"Hi there, well presently we aren't seeing a good way to volume bump, I mean there are obvious software things but they always add distortion and usually clipping too. We are looking into it to see if we can get a solution that doesnt have negative consequences."
"Hi there, I heard back form the engineers, apparently its a windows thing. They say there is some number of volume integers within windows with the driver that means there are only about 12 steps not the software faked 100 that windows otherwise likes to output so you can have the 100 steps but you take an audio quality hit that they felt was unacceptable (same guys that did the R2R2000.) So this is why it behaves in that way, it was a question oy getting the best audio quality and the rule at HIFIMAN is generally audio quality above all else
![Headphone Smile :) :)](https://cdn.head-fi.org/e/headfi/smily_headphones1.gif)
And
"Hi there, well presently we aren't seeing a good way to volume bump, I mean there are obvious software things but they always add distortion and usually clipping too. We are looking into it to see if we can get a solution that doesnt have negative consequences."