mikeypas
100+ Head-Fier
- Joined
- Jul 18, 2016
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I ordered a portable headphone amp from them, and it came defective. I sent Hifigo a movie of the defective amp as they requested (basically the internals are moving within the case, so if you tilt the amp, you can hear it clunking back and forth, which also makes the sound in one the channels go in and out).
Anyway, my question is they say they will pay between $20USD and $30USD for the return shipping, however, being in Canada, the absolute cheapest option to send back is $25CAD without tracking and by boat (3 month delivery time). The cheapest with tracking is $93CAD !! and UPS, Purolator, Fedex are all much much more expensive (up to $320CAD!)
Hifigo website states if the item is defective, they will pay the return shipping, but doesn't specify up to $30USD !
Any ideas what I should do? I sent them the video proving its defective, and because of the time difference, we average about 1 email back and forth per day. I'm also afraid they will say that its been too long (received the item on Thursday - it's already Tuesday. I notified them ASAP, but they are closed on the weekends).
Anyway, my question is they say they will pay between $20USD and $30USD for the return shipping, however, being in Canada, the absolute cheapest option to send back is $25CAD without tracking and by boat (3 month delivery time). The cheapest with tracking is $93CAD !! and UPS, Purolator, Fedex are all much much more expensive (up to $320CAD!)
Hifigo website states if the item is defective, they will pay the return shipping, but doesn't specify up to $30USD !
Any ideas what I should do? I sent them the video proving its defective, and because of the time difference, we average about 1 email back and forth per day. I'm also afraid they will say that its been too long (received the item on Thursday - it's already Tuesday. I notified them ASAP, but they are closed on the weekends).