[NiVrA]

Hmmm. For awhile, I thought I was getting interference from the 3.5mm headphone jack, but I just tested it again. I don't get any interference using 3.5mm or it's almost completely inaudible. This is also with my cellphone (with bluetooth & and wifi enabled) and with wifi enabled on the R6 Pro. If I go back to 4.4mm, my headphones go nuts.

I am on the chinese firmware. I get the electronic interference when my handphone goes close to my R6 pro, i'm connected to 4.4, bgvp dm6

Same here using 4.4 cable on IT04.. kinda weird I can only hear it on the left side

 

[newtophones07]

Same here using 4.4 cable on IT04.. kinda weird I can only hear it on the left side

Crazy that we are (well to be fair, a FEW) are having the second repetitive issue...that shows up in the left channel.

Hmmm. For awhile, I thought I was getting interference from the 3.5mm headphone jack, but I just tested it again. I don't get any interference using 3.5mm or it's almost completely inaudible. This is also with my cellphone (with bluetooth & and wifi enabled) and with wifi enabled on the R6 Pro. If I go back to 4.4mm, my headphones go nuts.

Yep.Same here. Something is awry with the balanced jack. It's good to know that we see similar issues with the Chinese and international firmwares. I wish more folks had the Ibasso cable to test out on the 4.4mm output. Again, it is the only cable I have that will work without noise.

 

[NiVrA]

Crazy that we are (well to be fair, a FEW) are having the second repetitive issue...that shows up in the left channel.



Yep.Same here. Something is awry with the balanced jack. It's good to know that we see similar issues with the Chinese and international firmwares. I wish more folks had the Ibasso cable to test out on the 4.4mm output. Again, it is the only cable I have that will work without noise.

I also sometimes hear like there is a fly on the left side ...ahaha dont know why this is happening

 

[SciOC]

Yeah. That's a major buzzkill.

I have had mine a few days. International Version. A quick synopsis to help others.

Positives:

*The screen is fantastic-no other DAP can compete on this, and it’s not even close.
*GUI is so fast!!!!, moving files, internet access, bluetooth, switching apps is seamless in usage. Very well done. But keep reading though.
*Balanced 4.4mm output power, is just ridiculous. I can't even move past 50 for comfortable, chill listening. Feel like rocking out, jump to 75 and oh my goodness, it’s hard to sit down without moving!
*The sabre implementation is pretty spot on, pretty neutral, but no it’s not a giant killer, imo. It is priced ($$) right around its sound performance, imo. Don’t flame me, but it is very close to the DX4 DSD, with a much better amp. The amp is the best part of this device. If they offered the amp as a single unit, with the 4.4mm input/output and a 3.5mm SE input/output, say the size of the Q5 (without the DAC), that would be AWESOME. If you are coming from an AK chip based device, this device will be "brighter". Just my ears
*Wi-fi strength is much improved on versus the original R6, far less drops. Good job, Hiby.
*bluetooth playback is perfect on my device.

Negatives: EDIT: I switched a few different cables, from four different cable makers and I "think" the noise issues are due to variances in the actual 4.4mm male jack. Of all the 4.4mm cables I have, the only one that does NOT exhibit these weird noises, is the Ibasso cb12s-4.4mm mmcx cable. So props to Ibasso. I don't understand why these cables work fine in my DX200, wm1a, but cause issues with this R6Pro-off the 4.4mm jack. Differences in tolerances on the male end, or contacts inside the R6Pro jack? My 3.5mm jack, with different cans, iems and all sorts of cables does not exhibit the background noise. So this too is a major positive and things are looking up.

The interference concerns are apparent on my device. The noise on mine happens when playing music off the micro SD CARD. I can hear the processor, almost like an older tape hard drive clicking/spinning down. It clicks in rapid succession (oddly in the LEFT channel only) and then it click/pops then stops. Start music again, and it disappears. Odd one, for sure. I also don’t find the background, what I would call “black”. I would probably not use this device on very sensitive iems or cans, if you find hissing problematic. Turn the music up, just a tad, and it is gone.

The device needs a software update asap, as I don't "think" all of this a hardware failure, or QC issues. I had the original R6 (first batch) and never experienced this, nor have I heard this on any other DAP that I have ever owned (quite a few). I do NOT have bluetooth interference, but I can hear data/processor background noise when wifi is connected and streaming.

Tidal does not handle all MQA master files with the correct bitrate, which is a minor thing…again software, still a bummer though. Spotify works fine, I don't have a Qobuz account yet.

Also, I can confirm (a few posts back another customer had this issue) that sometimes, audio output will stop sometimes. For example, if I stream tidal or a podcast, stop playback. Turn off wi-fi. Then try and play a song through the Hiby app or other audio player, audio will be silent. The song will be playing, but no sound. It is as if the processor, or software is unable to release audio operations to the next application quickly. Restart the device and it’s back to normal. Be careful, though. If the audio is stalled, and the track is still playing, once you restart the device, music will start playing, right back where the song was playing. So, if the song was playing at 2:30, once you restart, the device will immediately start playing at 2:30. Crazy right? This is maybe pressing the app management, or the ability of the processor to offload audio to the next app quickly, too much.

Also transferring files through the USB C port, works intermittently. It is better to pull the card, load files and then reinstall. USB DAC does not work at the moment either, but I assume that is a driver issue, and with Chinese new year happening, it may be awhile to get that fixed. It has been awhile, but I remember this being an issue with my older R6, also. I thought this was fixed awhile back, although I have not read the R6 thread, in awhile. I have also noticed that the sd card does not appear upon reinsertion, on every occasion. Sometimes you have to reboot the device to get the sd card to reappear. Yes, I always unmount the card in android before removing it. I have a kingston 500gb, and a Samsung 400gb, both exhibit the same issues, and both work perfect on my other devices. I have NOT formatted the cards inside the R6Pro, so that may the cause of this. Maybe I will wipe my card, and format it, inside the DAP and then refill it, to see if the re-insertion problem disappears. I really don't want to re-load 500gb of data and then have to rescan the media library--but I will do that now.

Neutron passes through the ESS DAC correctly, USB Audio passes audio through the ESS DAC correctly, Pocketcast/Podcast addict do NOT. Poweramp does NOT pass through the ESS DAC (they will need to update the app). The sound through native android audio is noticeable worse, as to be expected.

It takes time to get firmware/software correct. Ibasso is still working on the DX200 after 2 years. Sony is still dropping features for the wm1a, two years later. If Hiby will take time and stick with the device, most of this will be fixed (I hope). Hardware is top notch, especially at this price point. But this is a lot of money for a music player, and the software should NOT be so beta, imo.

Interesting, I'm using 2.5mm cables but through an ibasso ca02 4.4mm adapter.... No interference issues that I've noticed at all.

 

[IryxBRO]

Checked on my international unit.

1. 4.4mm BALANCED output, WiFi on, 20ohms IEMs - no interference from phone, no hissing, no popping in pauses even at 100% volume. Hardly audible background constant pattern noise is there which is totally ok. Tried my Remdi Note 4X phone with data on|off, bluetooth and WiFi on|off. Distance from 2m to 0cm. No probs.

2. Same for 3.5mm output with 20ohms IEMs.

If someone believes that it is coming from cables:
I am using balanced cables from PenonAudio. 4.4mm with MMCX and 2pin, 2.5mm with MMCX and 2pin and 2.5 to 4.4 adapter. They are not so expensive as FiiO or iBasso.

 

[newtophones07]

Yeah. That's a major buzzkill.

Interesting, I'm using 2.5mm cables but through an ibasso ca02 4.4mm adapter.... No interference issues that I've noticed at all.

Ibasso wins again lol. My CB12s -4.4mm works fine...my 3 other 4.4mm cables buzz like crazy.

I wonder if there is a ground issue with some cables/connectors vs others. Odd.

Checked on my international unit.


1. 4.4mm BALANCED output, WiFi on, 20ohms IEMs - no interference from phone, no hissing, no popping in pauses even at 100% volume. Hardly audible background constant pattern noise is there which is totally ok.

Can you describe the noise you hear? Is it repetitive in a single channel---what do you mean by constant pattern noise? It's still odd that with 20 ohm items, you would hear a hiss. Those should be dead silent.

 

[powersfineart]

Crazy that we are (well to be fair, a FEW) are having the second repetitive issue...that shows up in the left channel.



Yep.Same here. Something is awry with the balanced jack. It's good to know that we see similar issues with the Chinese and international firmwares. I wish more folks had the Ibasso cable to test out on the 4.4mm output. Again, it is the only cable I have that will work without noise.

I’m using the iBasso CB13 cable with a Cayin adapter on 4.4mm jack with Shure SE846s and get the interference only on the left side. I also get the same interference on the 3.5mm jack using several different IEMs and cables. I used my Westone UM Pro 50s with a stock cable on 3.5mm jack and still got interference today. For me it is intermittent and jack/cable indifferent.

 

[MichaelHWinn]

Ibasso wins again lol. My CB12s -4.4mm works fine...my 3 other 4.4mm cablea buzz like crazy.

I went ahead and bought the exact same cable from Amazon prime to do some testing. Crossing my fingers that this can be remedied with a cable, because I can ignore all the other small quirks with such an amazing device

Edit: so far, my 3.5mm cables include Alo litz stock and cheapo 50usd penon cable that I got a gift from penon. Interference noise is nearly inaudible and inaudible while music is playing. I'm planning to buy more 4.4mm cables to do testing.

To those who don't experience noise on 4.4mm balanced, what cable are you using? It's be nice to have a list of working cables if a cable is in fact a remedy

 

[NiVrA]

I still hear interference issues when using ibasso's cable and adapter.. Guys is it normal to hear noise when pausing then after a couple of seconds there would a pop then dead silence?

 

[MichaelHWinn]

I’m using the iBasso CB13 cable with a Cayin adapter on 4.4mm jack with Shure SE846s and get the interference only on the left side. I also get the same interference on the 3.5mm jack using several different IEMs and cables. I used my Westone UM Pro 50s with a stock cable on 3.5mm jack and still got interference today. For me it is intermittent and jack/cable indifferent.

I think the Caiyin adapter is prone to noise because I get noise when using it also.

 

[MichaelHWinn]

I still hear interference issues when using ibasso's cable and adapter.. Guys is it normal to hear noise when pausing then after a couple of seconds there would a pop then dead silence?

I get a pop sometimes in between songs transitioning. It's annoying, but I can learn to live with that since it's not happening while music is playing. And yeah, I can hear a little noise when music is pausing, but I have sensitive IEMs so for me it just sounds like white noise that's inaudible during play.

 

[powersfineart]

I think the Caiyin adapter is prone to noise because I get noise when using it also.

I’ve got an iBasso adapter coming tomorrow so I plan to do more testing. Hopefully I can test it in the afternoon (Pacific Time) and let you know what I find. The adapter doesn’t explain why I get the interference on the 3.5mm jack with the stock Westone cable though.

 

[newtophones07]

Maybe try Neutron or USB Audio Player. I think "some" of the pops/clicks are attributed to bitrate changes and the audio input/output switching in the Hiby app. Bad thing is no MSEB in Neutron/USB Audio Player

 

[superuser1]

Seems like the ground could be a problem as people using the 4.4mm adapter dont seem to be having the interference issue?

 

[NiVrA]

Tried both player still

Seems like the ground could be a problem as people using the 4.4mm adapter dont seem to be having the interference issue?

Im using a 4.4 cable and do have that issue...I dont hear this noise on the ibasso dap