Quote:
Originally Posted by jkh13 /img/forum/go_quote.gif
Hi, on the 31st of December I placed an order for some re0 earphones from head-direct.com. I payed using paypal and the shipping was to Hong Kong, cost was 79.99 + 10 for the shipping. I asked how long the shipping would take and the reply said 3 days to HK so I waited 3 days.
I still haven't recieved the product but that is not the problem, I thought it was just because of the national holidays etc that the order was taking long to arrive but today Paypal sent an email saying that an unauthorized payement had occured today from head-direct trying to take more money out of my paypal account and my paypal got suspended due to this. I need to reverify the paypal and reenter all my details to regain control over my account.
I thought it would be safe to buy off them because of al the great stuff I have been hearing about the website but my experience now tells me otherwise
. Does anyone have any idea what happened?
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THIS MAY BE OF INTEREST;
Paypal can do some strange things in the name of security.
When i bought my RE0s i was in Thailand and used my Australian Paypal Account to purchase my Re0s.
Paypal sent me an email, put a "hold" (I think they called it something like "limited account access") on my account & wanted me to reverify my account, not because of Head Direct, but because i was using my account from another country and they suspected a 3rd party had accessed my account from Thailand.
When i got back to Australia I phoned paypal and they fixed it over the phone, but they initially wanted me to reverify my address and send them a bill with my address on it before they would give me full access to my account again.
I dont think it was so much the accessing of the account, but the purchasing of something that triggered the "limited account access" on the Paypal system, because it happened shortly after i had made my RE0 purchase.
Is it possible you accessed (purchased) with your Paypal Account from a country you did not open the Paypal Account in ?
Paypal has increased security and this may be the cause of your problem as it was in my situation.
It seems a little odd that Paypal should suspend your account because a business you are purchasing from should "try to take more money for a Purchase".
If this was the case Paypal should be looking at their Paypal account not yours.
Who knows Paypal may have some strange ideas on security.
I hope you get to the bottom of it and if Head-Direct is not at fault some sort of correction can be made to this thread title, Maybe "Paypal major trouble" ha ha.