[LarsHP]

I wish Fang would say something on the matter. i dont mind waiting and the card charging isnt unusual for me but the total lack of official updates is very unsettling. I understand he's busy but surely he can spare a few minutes and give us a quick headsup. Sigh...

Totally agree. When I signed up form the preorder of the HM-602 it took more than a month, maybe approaching two before I finally got it and I NEVER got an update email from Head-Direct. The only info I got was from reading the head-fi threads. However costumer service usually respond quickly via email.

 

[Kilosonic]

Quote:

Totally agree. When I signed up form the preorder of the HM-602 it took more than a month, maybe approaching two before I finally got it and I NEVER got an update email from Head-Direct. The only info I got was from reading the head-fi threads. However costumer service usually respond quickly via email.

Yeah Head-Direct's customer support has always replied to me quickly thus far but I hate having to constantly request updates from them like some annoying, nagging customer. And the answers I get are always quite vague - "next week, very soon, etc". 
 

 

[jerg]

Fang usually surfs head-fi daily, but for some reason has been absent completely for the past full week (if you check his profile for "last online" time). I think it's cuz of his baby daughter.

 

[tattare]

I sent a email to head-direct asking about the ship date and here is the reply.
 
 
 

8:41 PM (4 minutes ago)​

 
The HE-400 will be shipped about 4 days later.
Thank you for your inquiry.
 
Best regards

So I guess Thurs it will ship.  (friday in china)

 

[Kilosonic]

Quote:

I sent a email to head-direct asking about the ship date and here is the reply.
 
 
 
So I guess Thurs it will ship.  (friday in china)

Thanks for the update tattare, hope it rly is this thurs. 
 

 

[timeslip]

I am starting to get a little annoyed waiting... 

 

[jerg]

Quote:

I am starting to get a little annoyed waiting... 

As soon as Fang promised to resolve the design defect that was apparent in batch 1 for subsequent batches, on top of no work during Chinese New Year, it was pretty much guaranteed that the second batch won't be churning out till the end of this month or the start of the next. They just didn't give out explicit dates until very recently.
 
This is a very new product based on a very new and iterative technology, these delays can and do happen.

 

[Nankai]

Update:
 
1. I apologize that I was not very active during weeks. I got Appendicitis surgery operation two weeks ago. Two days after the operation, my daughter was born. 
2. During the time, our engineers finished the improvement of HE-400 drivers, and finished all the tests, including vibration test, high and low temperature test, 200+ hours run-in, etc. 
3. We are doing manufacturing of a batch of HE-400 drivers from this week. It will take two weeks to ship all orders. 
4. We manufactured a big batch of HE-500. We are waiting for the leather box which will arrive on Mar 2nd. 
 
We apologize for another week delay, but we are on the right track, and we are close to be successful. 
 
 
Fang
 
 

 

[freefrag]

Quote:

Update:
 
1. I apologize that I was not very active during weeks. I got Appendicitis surgery operation two weeks ago. Two days after the operation, my daughter was born. 
2. During the time, our engineers finished the improvement of HE-400 drivers, and finished all the tests, including vibration test, high and low temperature test, 200+ hours run-in, etc. 
3. We are doing manufacturing of a batch of HE-400 drivers from this week. It will take two weeks to ship all orders. 
4. We manufactured a big batch of HE-500. We are waiting for the leather box which will arrive on Mar 2nd. 
 
We apologize for another week delay, but we are on the right track, and we are close to be successful. 
 
 
Fang
 
 

Thanks a lot for the update.
Hope you're enjoying your new born daughter.
 

 

[sylvesterthekat]

Thanks for the update Nankai, I look forward to receiving my headphones in the next couple of weeks, yay!
 
Sorry to hear about the appendicitis but congratulations on your baby.

 

[Kilosonic]

Gratitude Fang & congratulations on your daughter~

 

[tattare]

Congrats on the baby girl!
 
so staggered ship dates.  I wonder who will win the loot lottery and get to be the first to post some updated pictures and first listens.

 

[mrarroyo]

Fang, sorry for your surgery but congratulations on your new baby girl!

 

[ChaiBear]

A very hearty congratulations Fang on your newborn! Stay healthy!

 

 

[Nankai]

About HE-400 shipping:
 
We will start to ship HE-400 orders from Wed, Match 7th. We will finish all preorder shipping in this week.