So for anyone that comes across this that is planning to buy one and who cannot easily get in touch with Gustard within China, I would give this device a pass. Now back to the drawing board to find something AK4497-based with balanced output.
Sounds like it was likely an issue with the amp module, still get the noise from the line output? You can use it as a DAC still then? If it's the DAC section, why not go for separate DAC and use it just for the amp.
There are really nice generic DACs using the AK chips on eBay, right now I'm using this Breeze Audio one based on the AK4495SEQ, modified by rolling in a Muse 8920 opamp for the output:
Well still no resolution. My friend sent a message on QQ to Gustard a week ago and no reply from them at all. Also no reply from my AliExpress seller. The noise continues to get worse every day, so unfortunately I'm going to have to write this one off as an $800 loss. Really a shame.
So for anyone that comes across this that is planning to buy one and who cannot easily get in touch with Gustard within China, I would give this device a pass. Now back to the drawing board to find something AK4497-based with balanced output.
Good news, the TaoBao contact seemed to have worked. Even better, a good friend of mine is traveling to China next week and will drop it off to him personally and then bring it back for me! So I should, if all goes to plan, have it all back and repaired in about four weeks. I think this is a better trade off than paying $100 shipping each way and I have plenty of other gear I can use in the meantime.
Good news, the TaoBao contact seemed to have worked. Even better, a good friend of mine is traveling to China next week and will drop it off to him personally and then bring it back for me! So I should, if all goes to plan, have it all back and repaired in about four weeks. I think this is a better trade off than paying $100 shipping each way and I have plenty of other gear I can use in the meantime.
I'm glad that suggestion worked and that it all worked out for you.
One more thing to note:
You should double check with them if they would allow for your friend to drop off personally.
it's stated on their page that "所有送修只接受快递/邮递方式,不设开放接待" which translates to "All repairs are to be sent by mail/courier, no open reception".
I'm interested in this DAC/amp so I'm looking for some more info.
On shenzenaudio they gave me the following values for the A20H max headphones output power:
Are the unbalanced values realistic?
They look too small for this kind of equipment imho. Even a batteries powered pocket player can be more powerful. Or am I missing something?
What kind of headphones can be driven satisfactorily by this amp using the unbalanced output?
I'm glad that suggestion worked and that it all worked out for you.
One more thing to note:
You should double check with them if they would allow for your friend to drop off personally.
it's stated on their page that "所有送修只接受快递/邮递方式,不设开放接待" which translates to "All repairs are to be sent by mail/courier, no open reception".
I am happy to report that after sending my A20H with my friend to Shanghai, him mailing it to Gustard from there, them attempting to fix it and not being able to, Gustard has sent me a brand new A20H via DHL. Despite months of waiting and having a faulty unit, they have honored their warranty and I am very happy. The new one exhibits no sound quality issues and works as advertised. I am glad to come back and post that the situation has been resolved and thanks to everyone here for the suggestions and help with contacting them.
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