I have a vanilla Pulse, an Infinity, and two LPS's. I've posted over the last couple of years about both my dissatisfaction with the lack of viable information coming from LH and also impressions on the gear. I don't even remember now what the total costs were but I was in on the best pricing for all those units. I've had issues with the Pulse and the Infinity all of which were handled immediately and with minimal fuss by LH. The units have been working flawlessly for a long time now and I find the Infinity to be a terrific DAC for the price paid and it's the main unit in my desktop system. I'm pretty sure I paid $299 total for the vanilla Pulse and also can't complain at that price. I still disagree with many of the decisions the company has and is making when it comes to fulfilling orders and exhibiting any consistency in policy. And I completely understand the frustration many who haven't received their products are experiencing. I wont make any excuses for LH but I will say that the products you ordered should be tried and not sold out of frustration and disgust with the company. If you try it and don't like it, then sell it. But don't cut your nose off to spite your face, as the old saying goes.