Geek Pulse: Geek desktop DAC/AMP by Light Harmonics

[mandrake50]

Casey,
I sent you a PM a week or so ago... at your suggestion.. On the LHL forums.
When you have time, I would appreciate some sort of response.
 
Phil

 

[digitallc]

Former Apple CEO John Sculley in his new book "Moonshot" advises: 

Create a product that customers love. Customers are in control now -- they're paying attention to other customers' experiences more than companies' advertisements.

"There's nothing more powerful than customers that are happy."

 

[chartwell85]

Casey,
I sent you a PM a week or so ago... at your suggestion.. On the LHL forums.
When you have time, I would appreciate some sort of response.

Phil

Just replied to it. Let me know.

 

[Levanter]

Casey, any updates on the sound promise/trade up for Pulse X Infinite + LPS to Vi DAC Infinity?

 

[mandrake50]

Just replied to it. Let me know.

And I to you..

 

[bitsnbytes]

 
If you have records of the supporting pledges for the Infinity you're all set.  CSR team will reach out to confirm with the scheduled survey.  
 
If you have multiple units you need to back each one with a $22 pledge.
 
Receipts? I'm actually not sure.  Finding out.  

 
 
Thanks Casey, I'll pledge when I get the email

 

[bitsnbytes]

   
PS. I'm still going to come to your shop one day and see the awesomeness that you have in store when I'm in HK next 

 
Let us all know when you're in our time zone!

 

[jbr1971]

  I've been experimenting with the Pulse, changing tracks (from DSD to WAV to DSD again), no issue at all. One thing though, LHL should beef up their FAQ section with help on how to get Foobar (or any other player) configured to play DSD tracks and such. To draw from an experience I'd had with iFi, I have the Micro iDSD, I couldn't get Foobar to play nice with the Micro iDSD, I'd posted my frustrations with setting it up, their local rep answered within a day with a step-by-step guide to configuring Foobar......now, that's excellent service. Yes, I do understand that LHL doesn't have local reps in the various countries, so having a clear guide to using the Pulse in the FAQ/Guide section would help. I'd gotten Foobar to play nice with the Pulse after some anxious minutes configuring Foobar while, at the back of my mind, wondering if the unit was defective. A good online guide would definitely alleviate some of the initial anxiety with any new product, especially one that has been plagued with such bad press.

 
I just finished adding the Geek Pulse/Out Setup and User Guides for Foobar2000 and JRiver MC20 to the support site:
 
http://support.lhlabs.com/solution/categories
 
Go to the appropriate category (Pulse/Out) and versions for each device are available.
 
Jody

 

[miceblue]

I just finished adding the Geek Pulse/Out Setup and User Guides for Foobar2000 and JRiver MC20 to the support site:

http://support.lhlabs.com/solution/categories

Go to the appropriate category (Pulse/Out) and versions for each device are available.

Jody

Maybe LH should add a "FAQ" button on the regular LH support pages since I don't think any newcomers would be able to easily find the link above:
http://lhlabs.com/support/geek-out.html
http://lhlabs.com/support/geek-pulse.html

 

[Jimah]

Hi Casey,

Even Shipping back and get refund I will loss with both way shipping around USD $900 for shipping between Hong Kong and CA , so I sold them at cost + shipping to reach break even as way out to minimize the loss, as I explained fully for firmware 1.0 to my customer plus all technical support, so I managed to sell them off.

I expected to have profit via resell but now I struggled to cut loss, so I have to find my own way out, that why I refused to shipping back, shipping back is my safety net but not the best choice, honestly speaking.

-Edited since I missed Casey's reply-

 

[Arnotts]

 
Speaking on the topic of "integrity" that was brought up by him...
 
As quoted below, he did spend a "good portion" of time with the LH staff during the last RMAF:
 

I have been checking this thread every now and then over the past 3 months, and I sincerely regret getting involved with Light Harmonic.
 
From what I can see, the way they conduct their business has been very unfavourable to their backers. They can SAY they want to release a good product as much as they want, yet so far all I can see are issues stacked on top of more issues.
 
There are barely any actual user impressions or reviews of retail units anywhere.
 
The dismissal of the COMPLETELY FAIR video by lachlanlikesathing makes me distrust them even more. The posts from an employee at LH that were made from a buyer's perspective instead of an employee's perspective is also incredibly misleading. You can't even post on their own forums without each post needing individual approval from them.
 
I hope LH starts to pull up their socks, because that would be best for everyone. If the consumers' keep getting the short end of the stick, I hope EVERYONE speaks out and spreads the news that this company is EXTREMELY unreliable.

 

[Anaximandros]

   
There are barely any actual user impressions or reviews of retail units anywhere.
 
You can't even post on their own forums without each post needing individual approval from them.
 
I hope LH starts to pull up their socks, because that would be best for everyone. If the consumers' keep getting the short end of the stick, I hope EVERYONE speaks out and spreads the news that this company is EXTREMELY unreliable.

 
Yeah, there aren't many reviews and impressions despice >%60 Pulse units were shipped. That's some kind of a bummer. Maybe some are waiting for firmwareupdates to eliminate bugs.
 
You only approval until you hit 30 posts. But I don't like that either. This "supervision" has been introduced to avoid spam. LH doesn't like multiple threads about the same problem, but the search function is not working properly and the search results might be confusing. That's a problem on their end. Hopefully that gets fixed.

 

[mikey1964]

I have the Standard right now, some in my neck of the woods are still waiting for theirs.....some are complaining that by the time they get theirs, they'd be obsolete since newer ones would include 'better' perks/upgrades. I understand this philosophy of crowd funding and design, I think iFi managed this business model pretty well, but it strikes me as LHL doing too much in too short a time frame. Wouldn't it be better to resolve the major outstanding flaws in the present model before upgrading? Personally, these perks don't bother me one bit as I doubt I have the ability to hear the difference but it does bother others.

 

[evillamer]

Even for audio reviewers, they are wary of penning or association with any crowd funded projects as things might go wrong very quickly and jeopardizing their reputation from gulity by association.

http://www.digitalaudioreview.net/2015/02/the-perils-of-covering-crowdfunded-audio-products/

Seems like "some" projects are suffering from selective hearing and don't openly address valid concerns by backers.

 

[chartwell85]

 
I have been checking this thread every now and then over the past 3 months, and I sincerely regret getting involved with Light Harmonic.
 
From what I can see, the way they conduct their business has been very unfavourable to their backers. They can SAY they want to release a good product as much as they want, yet so far all I can see are issues stacked on top of more issues.
 
There are barely any actual user impressions or reviews of retail units anywhere.
 
The dismissal of the COMPLETELY FAIR video by lachlanlikesathing makes me distrust them even more. The posts from an employee at LH that were made from a buyer's perspective instead of an employee's perspective is also incredibly misleading. You can't even post on their own forums without each post needing individual approval from them.
 
I hope LH starts to pull up their socks, because that would be best for everyone. If the consumers' keep getting the short end of the stick, I hope EVERYONE speaks out and spreads the news that this company is EXTREMELY unreliable.

Very sorry to hear that you regret being involved with our company and our product offerings.
 
The inclination that our early offerings are unfavorable to our backers is very disheartening as we strive to provide the best value for performance and our approach with crowdfunding enables us to offer this.  
 
The initial lack of retail unit reviews is due in part to our focus of delivering product to our backers before sending retail review units out to the media.  We'd much rather have you get your gear that you paid for prior to pushing the units for media review.
 
The video that was posted is something that concerns us greatly and we are looking into the issues the user addressed in it.  As Jody stated in his post, they were made form a buyers perspective as Jody is only a recent hire for us.  Posting NEW threads on our forum require users to have a minimum of 30 posts in order to eliminate the overwhelming amount of spam and duplicate topics that have been created by new users.  That's how we choose to moderate and how we'll continue to optimize our forum.
 
Everyone is entitled their own opinions and I'll happily accept yours as just that....an opinion.  
 
Thanks again for your feedback.