Geek Pulse: Geek desktop DAC/AMP by Light Harmonics

[mscott58]

There's also a few miles between Roseville, CA and Australia - around 7,500 actually - for something to have gone wrong. I've seen strange things happen in transit, so a perfectly working unit leaving LHL could be received in less than optimal condition, even if there is no visible damage. On the other hand there's also the possability that a bad unit somehow slipped by QC. Either way the remedy is the same, send him a new one. Cheers

 

[wingsounds13]

Casey questions for you/LHL:

1. What about the other 5% who do not choose the 2015 ESS update perk. Will they (1) get a free ride, (2) just get one of the 80 boards that haven't failed your spdif tests (assuming any survive), (3) be forced to upgrade or (4) something else (please specify)?


Thanks!

As for those 80 Xfi (or are those just X boards) if they pass intensive testing I am sure that they will go to orders shipping long before the X∞ starts shipping. Remember them? Several hundred Xfi backers who did not back the naked resistor and/or THD upgrade??

Those who do not back the X∞ AQ2M upgrade may or may not get the option to upgrade after this perk is closed. That is LH Labs choice and the only people it affects are those who choose not to back it during the life of the perk. As I understand, those who choose not to go with the AQ2M will simply get their ∞ upgrades done on a normal Xfi board as originally planned.

J.P.

 

[chartwell85]

  Casey questions for you/LHL:
 
1. What about the other 5% who do not choose the 2015 ESS update perk. Will they (1) get a free ride, (2) just get one of the 80 boards that haven't failed your spdif tests (assuming any survive), (3) be forced to upgrade or (4) something else (please specify)?
 
2. What if you hit the required number of perk contributions and the answer is (2) above and then one of those 5% want to upgrade - will you let them?
 
3. What in the way of listening tests, qualification work, retuning and changing of components will LHL be doing in relation to the 2015 ESS Chip and will it actually sound better than the current chip?
 
4. On the firmware update - what will LHL do to prevent user error like flashing the wrong firmware into the relevant Geek device? Will you be adding sanity checks into the firmware update process so it is not possible for somebody to accidentally flash a Geek Out firmware into the Pulse (seems it would be sensible to do this if you are thinking of mass marketing your product to unsophisticated consumers), or will you simply rely on users being perfect all the time?
 
Thanks!

1. Our CSR team will work with the remming 5% to find a solution 
2. See above
3. Larry has been working with ESS and has already begun testing of the new chip.  Look for measurements coming form us in the near future.
4. It takes some true dedication to flash the wrong firmware to our devices.  In the product support category, you have to select the corresponding product you wish to upgrade firmware on.  We have Geek Out and Geek Pulse listed there. Upgrading the firmware for each requires you to click on that product category.

 

[chartwell85]

Casey, if the X Infinite board ends up being redesigned to take the new chip, how would Larry feel about implementing a relay on the board to put this whole popping issue to bed? The Infinite model with the new ESS chip would have a super low noise floor so it could be argued that the slight raising of the noise floor caused by the relay would be a good trade off.

That's something I can ask Larry about.  

 

[chartwell85]

  Casey maybe Larry could write a brief "Why you want the geek headphone amp even if you have a geek pulse xfi" blurb to help rope LH labs high spenders into backing the headphone amp tomorrow

There's an update coming out today surrounding this.  We'll have more info to share in the next few days. 

 

[Anaximandros]

How about some information before the actual perk goes live?
Speccs, design, topology etc...?
 
Is the Pulse Headphone Amp the same as the Geek Headphone Amp, which is being discussed at the round table here? http://www.lhlabs.com/force/roundtable-geekheadphoneamp/2986-geek-hpa-design-discussion

 

[chartwell85]

Hi Casey,

Even Shipping back and get refund I will loss with both way shipping around USD $900 for shipping between Hong Kong and CA , so I sold them at cost + shipping to reach break even as way out to minimize the loss, as I explained fully for firmware 1.0 to my customer plus all technical support, so I managed to sell them off.

I expected to have profit via resell but now I struggled to cut loss, so I have to find my own way out, that why I refused to shipping back, shipping back is my safety net but not the best choice, honestly speaking.

We did work with you to find a solution to the issues you expressed and will continue to do so.  Despite what you might think, I, personally, appreciate your feedback on each of our products since you have bought in at such large quantities and have the experience with consumers in HK.  Whatever you need, you know I'm always a resource for you to have a direct line of contact with.  
 
If there are any issues in the future lets discuss ways to take them head-on.  
 
PS. I'm still going to come to your shop one day and see the awesomeness that you have in store when I'm in HK next 

 

[chartwell85]

That would be great because even though I backed all the upgraded perks shy of the Special Edition I still don't have confirmation that I'm in the Infinity club.

If we have more than one Infinity units, does that mean we will get multiple emails? And do we need to back the $22 perk multiple times?

Finally, if the perk goes to charity, will we get receipts for tax purposes?

Thanks

If you have records of the supporting pledges for the Infinity you're all set.  CSR team will reach out to confirm with the scheduled survey.  
 
If you have multiple units you need to back each one with a $22 pledge.
 
Receipts? I'm actually not sure.  Finding out.  

 

[AxelCloris]

Just in case anyone has missed it, we're discussing the dedicated headphone amp over in this thread.
 
http://www.head-fi.org/t/747942/geek-hpa-by-lh-labs

 

[chartwell85]

  How about some information before the actual perk goes live?
Speccs, design, topology etc...?
 
Is the Pulse Headphone Amp the same as the Geek Headphone Amp, which is being discussed at the round table here? http://www.lhlabs.com/force/roundtable-geekheadphoneamp/2986-geek-hpa-design-discussion

We're re-working some of the details and allowing Larry more time to test and post his findings.  The roundtable discussion you posted the link for is one of the threads we'll be monitoring.  Another one can be found here http://lhlabs.com/force/gha/1892-geek-dedicated-headphone-amp

 

[chartwell85]

  Just in case anyone has missed it, we're discussing the dedicated headphone amp over in this thread.
 
http://www.head-fi.org/t/747942/geek-hpa-by-lh-labs

Thanks Murphy! 

 

[Anaximandros]

 
We're re-working some of the details and allowing Larry more time to test and post his findings.  The roundtable discussion you posted the link for is one of the threads we'll be monitoring.  Another one can be found here http://lhlabs.com/force/gha/1892-geek-dedicated-headphone-amp

Thanks Casey, 
 
so the Pulse Headphone Amp is the GHA from the roundtable discussion... interesting.

 

[chartwell85]

  Thanks Casey, 
 
so the Pulse Headphone Amp is the GHA from the roundtable discussion... interesting.

Well....There is more to come in that thread ....Don't ruin anymore surprises I might have in store for you guys 

 
I'm a sucker for coffee or whiskey so you might be able to bribe me for details with either of those two 

 

[Anaximandros]

I have got several bottles of Glenmorangie, Glen Grant, Dalmore and many others right here in Germany Casey
You better come to the High End 2015 in Munich.
 
Cheers
Xuan

 

[chartwell85]

  I have got several bottles of Glenmorangie, Glen Grant, Dalmore and many others right here in Germany Casey
You better come to the High End 2015 in Munich.
 
Cheers
Xuan

I'm trying to be the one from LH to be at Munich.  I've been to Germany a handful of times (never High End Munich) and have always had a blast!