Geek Pulse: Geek desktop DAC/AMP by Light Harmonics

[chartwell85]

I have yet to actually receive a verified and valid complaint that Pulse has blown a headphone or a tweeter let alone that a batch of 10 reseller packs were all failed units.  
 
We had one person who bought a reseller pack and mentioned that with the existing firmware he deemed them to be unsellable.  We offered to purchase each unit back from him at the original price he paid and his response was that he had already sold them all.  I must say, I was a bit baffled by that one.  

 

[bitsnbytes]

You skipped the part about getting an unmaimed goat, slaughtering it and sacrificing it to the gods of audio...

I already sacrificed my kid's college fund

 

[doctorjazz]

You skipped the part about getting an unmaimed goat, slaughtering it and sacrificing it to the gods of audio...

I already sacrificed my kid's college fund

Ahhh, wimp!
We've all done that!!!!

 

[jexby]

I have yet to actually receive a verified and valid complaint that Pulse has blown a headphone or a tweeter let alone that a batch of 10 reseller packs were all failed units.  

We had one person who bought a reseller pack and mentioned that with the existing firmware he deemed them to be unsellable.  We offered to purchase each unit back from him at the original price he paid and his response was that he had already sold them all.  I must say, I was a bit baffled by that one.  

Amazing. IIRC that guy wasn't shy on the forums about being stuck with a stack of Pulses "at a huge loss".
And now this info.

Have a sneaky suspicion that in a year or so the Urban Legands regarding LH+IGG are going to be hugely insane.

 

[gyx11]

The "pulse will damage your headphones" thing is overblown. I leave my UERMs plugged in and turn it on and off all the time. Even with them in, the thump is tiny.

I suppose your gear lives up to your user ID, ha!

In seriousness though, I don't get why people are refuting the pop of death by using their perfectly working units as an example. that's like saying that chicken pox doesn't exist because I haven't gotten them before. I watched the video where the LED was going crazy and the pop was recorded and it was loud enough for me to be concerned to think twice about plugging my CIEMs into my Pulse when I receive it. clearly, the poor guy received a bad unit which was an anomaly compared the norm of the many other perfect units.

of course, chances are that I'll receive a perfect unit like most of you. but unless the poor guy deliberately sabotaged his unit for some unbeknownst reason, I'm happy that someone else bit the bullet before me (harsh but true) and showed me enough real evidence to make me worry.

of course, I'm confident that LHL will take notice, troubleshoot, and iron out any potential issues by the time my Pulse ships. I can only hope it'll be like the GO firmware update, which not only eradicated the volume blast but made everything sound better!

 

[Levanter]

I have yet to actually receive a verified and valid complaint that Pulse has blown a headphone or a tweeter let alone that a batch of 10 reseller packs were all failed units.  

We had one person who bought a reseller pack and mentioned that with the existing firmware he deemed them to be unsellable.  We offered to purchase each unit back from him at the original price he paid and his response was that he had already sold them all.  I must say, I was a bit baffled by that one.  

Wow 10 which are all failed units? But glad to know the outcome of the aftermath since we didn't know what happened after that.

Casey will there be an upgrade/trade up perk for Pulse X Infinite + LPS to Vi DAC Infinity in the Pulse Indigogo page? I'm interested in the sound promise 120% trade up but not sure how much is the additional cost or if the 120% trade up means a free transition?

 

[Click]

Pretty incredible at the backlash incurred from 1 video of 1 individual who had his 1 Pulse unit be faulty. Crazed LH fanboys like bhazard and LH employees like jbr1971 (who didn't disclose that they're a LH employee until after the slandering was done) should be ashamed of themselves at their slander and lies they spewed against Lachlan / a_recording. You people completely made crap up about what Lachlan said and slammed Lachlan for things he never said, claimed, or even insinuated... all because he had the balls to make a video saying that his Pulse unit is faulty and questioned the questionable business practices of your beloved LHL. You 2 owe Lachlan an apology for overreacting and lying about what he said in his video. 

 

[chartwell85]

The key point there was that I have never heard of 10 units being failed. That's something that was floating around on this forum that has zero validity.

As far as the upgrading through the sound promise program, is that something that you guys are interested in?

 

[Levanter]

The key point there was that I have never heard of 10 units being failed. That's something that was floating around on this forum that has zero validity.

As far as the upgrading through the sound promise program, is that something that you guys are interested in?

I've only heard of that 1 unit but not his whole 10 batch. I wonder who made that claim since that does sound pretty far fetched for a big batch to be faulty.

I'm sure there are some out there who are interested/curious on the trade up program. There were a few who expressed their interest in the LH forums too, but are not sure what's the cost.
Would you mind letting me know if it's free or any extra cost for Pulse X Infinite + LPS to the Vi DAC Infinity?

 

[Madeupword]

Hey Casey six questions.
 
1. Could you kindly add description of the 2015 ESS dac chip on the Indiegogo Pulse campaign? The one on Wave and Vi should suffice.
 
2. Could you kindly email the qualifying backers regarding the 2015 ESS dac chip perk? Some might miss the Indiegogo mailer.
 
3. Why is there a need for such a (strict & high / 95%) percentage requirement to obtain the upgrade?
 
4. Wouldn't LH Labs use the 2015 ESS dac chip on Wave, Vi, Pulse and future and retailing products?
 
5. How did you come about the total qualifying backers number of 446? I recalled there was a good number of backers who backed the Infinity package accidentally, with the impression it was for the Soul/Vi. This is worrisome with the history of inaccurate logistics.
 
6. Donations are always good, but some have requested to have their sum deposited as credits for further LH Labs' products should the perk not work out, your thoughts?
 
Looking forward to your response!
 
Thank you so much!

 

[chartwell85]

  Hey Casey six questions.
 
1. Could you kindly add description of the 2015 ESS dac chip on the Indiegogo Pulse campaign? The one on Wave and Vi should suffice.
 
2. Could you kindly email the qualifying backers regarding the 2015 ESS dac chip perk? Some might miss the Indiegogo mailer.
 
3. Why is there a need for such a (strict & high / 95%) percentage requirement to obtain the upgrade?
 
4. Wouldn't LH Labs use the 2015 ESS dac chip on Wave, Vi, Pulse and future and retailing products?
 
5. How did you come about the total qualifying backers number of 446? I recalled there was a good number of backers who backed the Infinity package accidentally, with the impression it was for the Soul/Vi. This is worrisome with the history of inaccurate logistics.
 
6. Donations are always good, but some have requested to have their sum deposited as credits for further LH Labs' products should the perk not work out, your thoughts?
 
Looking forward to your response!
 
Thank you so much!

1. I'll add that in the morning.  In the meantime, the description can still be found on the Geek Wave and Vi DAC campaign pages https://www.indiegogo.com/projects/geek-wave-a-no-compromise-portable-music-player & http://igg.me/at/viaudio/
 
2. A targeted email for qualifying backers can be arranged, yes. 
 
3. We need to have new boards manufactured to implement the new DAC chip. 
 
4. Since the latest offering form ESS has yet to be released, en mass, we've had to secure our numbers based on estimates.  We plan on implanting the new DAC chip on select product lines for now.  
 
5. Our CSR team verified and confirmed the numbers in order to place the PO for the required upgrades.  
 
6. I like the idea.  Let me run it by Larry and Gavin and I'll circle back once I have an answer.  Great suggestion though.  

 

[chartwell85]

I've only heard of that 1 unit but not his whole 10 batch. I wonder who made that claim since that does sound pretty far fetched for a big batch to be faulty.

I'm sure there are some out there who are interested/curious on the trade up program. There were a few who expressed their interest in the LH forums too, but are not sure what's the cost.
Would you mind letting me know if it's free or any extra cost for Pulse X Infinite + LPS to the Vi DAC Infinity?

Getting this info now. 

 

[nudd]

Casey questions for you/LHL:
 
1. What about the other 5% who do not choose the 2015 ESS update perk. Will they (1) get a free ride, (2) just get one of the 80 boards that haven't failed your spdif tests (assuming any survive), (3) be forced to upgrade or (4) something else (please specify)?
 
2. What if you hit the required number of perk contributions and the answer is (2) above and then one of those 5% want to upgrade - will you let them?
 
3. What in the way of listening tests, qualification work, retuning and changing of components will LHL be doing in relation to the 2015 ESS Chip and will it actually sound better than the current chip?
 
4. On the firmware update - what will LHL do to prevent user error like flashing the wrong firmware into the relevant Geek device? Will you be adding sanity checks into the firmware update process so it is not possible for somebody to accidentally flash a Geek Out firmware into the Pulse (seems it would be sensible to do this if you are thinking of mass marketing your product to unsophisticated consumers), or will you simply rely on users being perfect all the time?
 
Thanks!

 

[Levanter]

Getting this info now. 

Awesome! Hope to hear some good affordable/free news soon

 

[uncola]

It would be cool to have the $22 go to a future LH product if we don't get 95%.. I really hope we do though