Forza Audioworks

  1. Denmark
    *** update ***

    Eventually got in touch with FAW here on head-fi, Matt upgraded my original order wich is nice. My order apparently got lost in their system for some unknown reason. I'm still waiting for a confirmation that the cable has been shipped however (no tracking number so far). I do have faith that the cable will be send, id just like to know when.

    A tiny suggestion for FAW: communication is everything. Reading through several other posts and threads, i think you could avoid most of not all of these situations by getting in touch with your customers as soon as theres delays etc., instead of waiting for us to contact you :) Most people are fine with delays, as long as theres a reason.

    ***

    Hello hello

    Does anyone have experience with this company? I ordered a cable several weeks back, been e-mailing them for a response, but havent heard anything back. Not even a confirmation email. They happily accepted the money for the cable though.

    I was under the impression this company was legit, but i'm starting to worry a little at this point. :triportsad:
     
    Last edited: Jun 18, 2017
  2. ostewart
  3. KritiKal
    Often takes a while to get a response. I was waiting 3 months for a cable to be fixed. Got given a free one for the lack of communication and time, etc...

    Got both cables. Repaired cable was great, then it broke after 3 hours of use, probably connected 4-5 times to my phone, always careful. Very dissapointing because they do such amazing work. Now I'm waiting to hear back from Matt. Not sure what to do, almost brings me to tears
     
  4. Matez
    You have a PM :)
     
  5. Matez
    I'm sorry to hear that. Another cable is off to you shortly, I won't even wait 'till you send me for a repair the one you currently have. My sincere apologies for inconvenience!

    Cheers,
    Matt
     
  6. KritiKal
    Hey Matt,

    Was just coming in to this thread to say that you had emailed me and you were sending me a new cable. You're an absolute legend. Thank you so much, I truly appreciate it. I knew that it wasn't your fault, it was just a faulty USB micro connector; I was just disappointed that I was so excited to get it back and then to have it fail was disheartening.

    I just want to say though, when Matt sent my cable back it was cleaned right up. The fabric on the outside was frayed from over a year and a half of heavy use and all the fluff was trimmed making it look good as new. If it wasn't curved from being used, I would have sworn it was a brand new cable.

    Do not go anywhere else for your cables. You'll have to be patient, but they are worth twice as much as they cost, are sturdy as can be (I just got unlucky with the connector) and the sound is amazing.
    2 year warranty is incredible, that's how much Matt believes in his cables and your satisfaction. :) A relatively small company that really cares about its customers.

    I was going to go elsewhere a few months back, but I'm a Forza customer for life now. Thanks again, Matt.
     
  7. Denmark
    Eventually got in touch with FAW here on head-fi, Matt upgraded my original order wich is nice. My order apparently got lost in their system for some unknown reason. I'm still waiting for a confirmation that the cable has been shipped however (no tracking number so far). I do have faith that the cable will be send, id just like to know when.

    A tiny suggestion for FAW: communication is everything. Reading through several other posts and threads, i think you could avoid most of not all of these situations by getting in touch with your customers as soon as theres delays etc., instead of waiting for us to contact you :) Most people are fine with delays, as long as theres a reason.
     
    Last edited: Jun 18, 2017
  8. iccp
    Matt, is important, I´m wating response for my mails, and the opportunity I commented to you... please answer me! Luis (spain)
     
  9. notfitforpublic
    @Matez Any chance you'll do a cable for the EL-8? Wasn't an option on your website...
     
  10. cheeseeater
    I have recently received my third Forza cable. The first two were for full size cans. I ordered the hybrid because I wanted all the advantages of silver without losing any of the warmth of copper.. I love love love them. The sound is exactly what I was hoping for. So recently I bought the Campfire Andromeda which is a bit on the bright side. I felt like the stock cable could be better and apparently Campfire Audio agrees because they offer a very pricey upgrade cable. I decided to try the Forza Audioworks iem cable. I eventually decided on the copper iem cable to try to squeeze a little more warmth out of the Andromedas. This cable is terrific, much better than stock. And the build quality is perfect. It's like wearing a beautiful piece of jewelry. The customer service could not have been better. When I placed my order I wasn't a hundred percent sure I would like the L shaped connector on the iem but it works and fits perfectly. Great job again, matt. Thank you.
    L
     
  11. gimmeheadroom
    I ordered one on July 1st, hoping they're as good as they look.

    I know the communications are as difficult as they look :wink:
     
  12. cheeseeater
    I think you'll be pleased. I am thinking about getting a new amp for my stationary system in my home and if I get what i'm thinking of I will need a certain type of custom cable. And Forza Audioworks is the only place I would think of for something like this. I would point out that the communication issues in this thread are from a year ago. I bought a cable back then and can say there were excusable reasons for the communication. Other manufacturers of this quality may never have communication issues (which I doubt), but they also have backlogs of 6 or 9 months. But the most important thing is quality and Forza Audioworks delivers quality.
     

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