I've been a Forza Fan ever since I got a Utopia cable from them, and it's been my endgame ever since.
I was looking to get a longer IEM cable for the Sony IER-Z1R, and knowing Matt makes some of the best cables around with incredible prices, I grabbed one from the website.
All throughout we had decent communication as well and he was able to allay my concerns regarding some of the Sony cable nightmares.
When the cable arrived, I noticed that there was something slightly off on the right side, which I believe ocurred during shipping.
I plugged it in and as I feared, the right side was dead.
I immediately got in touch with Matt and he offered me a replacement instantly.
I have to say that I was pretty impatient, as I sent him quite a few mails, but he handled it incredibly professionally.
Now because I was planning on getting a balanced cable for the MDR-Z1R as well, it just so happened that he was able to package in the replacement IER one in with that other one and send both my way.
I'm currently sat here with both, and both are performing perfectly, as you would expect.
The IEM cable is really nice to look at as well with the sleeving, and the length is just perfect for my use case.
The MDR cable is just like my Utopia one, absolutely flawless.
So if you're worried about any potential hickups like the one I mentioned, you can be sure that you're gonna be taken care of.