Dear friend,@FiiO Well, your cleaning method has worn the gold plating on the contacts, and now, it is a fight getting the UTWS5 to initiate the charging procedure. And even wen I get them to charge, one charges more than the other almost always.
Sorry to hear about that. Please contact your seller about that first. If support@fiio.com fails to help, please contact us again with the receipt attached.
Best regards
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