[LoveMusicEveryday]

It worked! The popup showed up, but I pressed "Pair" and this time it did not cause me to leave the settings menu. I was able to adjust the idle standby setting, which is what I wanted to change in the first place. Thank you

Finally! I am glad it works for you now. My steps have been under many hours of testing so I know they work . Now, you can enjoy your Q5s fully.

Hopefully, @FiiO can take notes of this and post these steps on their online help page somewhere for their future Q5s customers.

 

[Sonic Defender]

Just goes to show, it isn't always as simple as it seems to follow steps thoroughly, we miss little details when we are stressed/annoyed. Really glad that this was worked out, but for certain this work should be being done by a FiiO rep in the thread. It is great that members support each other, but ideally FiiO would have a daily presence looking through threads like this. As well, given that LoveMusic Everday had posted these instructions before FiiO really should not need to be asked multiple times to get the information into their official instructions as clearly it is needed. They almost lost a sale and potentially a customer.

 

[LoveMusicEveryday]

Just goes to show, it isn't always as simple as it seems to follow steps thoroughly, we miss little details when we are stressed/annoyed. Really glad that this was worked out, but for certain this work should be being done by a FiiO rep in the thread. It is great that members support each other, but ideally FiiO would have a daily presence looking through threads like this. As well, given that LoveMusic Everday had posted these instructions before FiiO really should not need to be asked multiple times to get the information into their official instructions as clearly it is needed. They almost lost a sale and potentially a customer.

Well said, @Sonic Defender. I did not want to see @KaiFi missing out on Q5s because of this BT Control problem on the iOS platform. I think @FiiO definitely needs a NA (North America) support representative and someone with a good command of the English language. Product support requires the support person to be patient and to walk the customer step by step to resolve a given issue. The most important part of this process is also the ability to express clearly what needs to be done. Sometimes, I think @FiiO's ability to express their help in English can be somewhat vague or not precise enough, and this can lead to both customers' frustrations and misconceptions of the product that would be otherwise excellent and great for its intended purposes.

I don't mind helping out @FiiO if they want to engage me with this kind of support service .

 

[Sonic Defender]

Well said, @Sonic Defender. I did not want to see @KaiFi missing out on Q5s because of this BT Control problem on the iOS platform. I think @FiiO definitely needs a NA (North America) support representative and someone with a good command of the English language. Product support requires the support person to be patient and to walk the customer step by step to resolve a given issue. The most important part of this process is also the ability to express clearly what needs to be done. Sometimes, I think @FiiO's ability to express their help in English can be somewhat vague or not precise enough, and this can lead to both customers' frustrations and misconceptions of the product that would be otherwise excellent and great for its intended purposes.

I don't mind helping out @FiiO if they want to engage me with this kind of support service .

Absolutely, that is what separates adequate/good customer service from great customer service. That is something that I have always admired (among other things of course) about our southern neighbours, in my experience customer service is a specialty of American businesses which makes sense of course in such a consumer driven society. People have choices and they will move to wherever they receive the products and service that best fits their needs. I think emerging/partial capitalist societies are still learning about why customer service is so important and how to do it well. There was once a belief that as long as the price was cheap and the value was good, service didn't really matter that much. Not so anymore. We are starting to see countries such as China really beginning to move into customer service and I have no doubt that FiiO will get there. I have over 30 years in sales and professional experience so I am interested in these topics.

 

[mrlobaloba]

@FiiO
Micro usb in 2019, I don't get it, why???

 

[raif71]

@FiiO
Micro usb in 2019, I don't get it, why???

I'm not Fiio but I'm guessing Fiio has these line out cables for dacs (ML06 - micro to micro usb), (CL06 - usb type c to micro usb) and L27 (wmport to micro-usb) and most dac amps before that were micro usb too except maybe K3 so compatibility with previous portable dac/amp and the dac/amp cables will make it easier for fiio consumers ? ymmv

 

[Leetransform25]

Could the Q5s be used like a desktop solution, i.e. plugged in running on USB power instead of the internal battery? There's a way to disable charging in the FiiO app, right?

 

[FiiO]

@FiiO
Micro usb in 2019, I don't get it, why???

Dear friend,

In the development stage of Q5s, although apple released the conversion chip of type-c to Lightning, it could not be purchased and did not reply the purchase time, so it still used the Micro interface.

Best regards

 

[FiiO]

Could the Q5s be used like a desktop solution, i.e. plugged in running on USB power instead of the internal battery? There's a way to disable charging in the FiiO app, right?

Dear friend,

You could set the charge option to off via the FiiO Music app.

Best regards

 

[Kaydubbed]

Every single one of your questions is answered in this thread. You all need to actually read it.

Lots of good info here.

 

[sergio13971]

Hi everyone, playing with my 5Qs with differents input I accidentally got to the output sound out of control connecting through line in an audio signal of 1V, so after this, I tried to findout which one is the limit of this input but I couldn't get any info of this. Does anybody know what is the voltage range allowed for this input?

thanks in advance,

 

[FiiO]

Hi everyone, playing with my 5Qs with differents input I accidentally got to the output sound out of control connecting through line in an audio signal of 1V, so after this, I tried to findout which one is the limit of this input but I couldn't get any info of this. Does anybody know what is the voltage range allowed for this input?

thanks in advance,

Dear friend,

3.4V.

Best regards

 

[sergio13971]

Dear friend,

3.4V.

Best regards

Hi Fiio, thanks for the information.

 

[FiiO]

 

[Towa]

My 3.5mm jack has stopped working on my am3e module... Both of the balanced Jack's still work fine. Wondering whether dirt or something got in and is causing it to not work? Anyone have some advice on how to proceed?