[Sebastien Chiu]

From what I heard, the Scarlet mini should essentially be a more v-shape version of the Maestro mini, with more focus towards the mid-bass boost based on the feedback they've received. Plus some new driver technology that they're using compared to the Maestro Mini.

None yet so far sadly, and even HBB's unit was only a prototype, so his graph can't be finalized yet

Correct. There are no finalized versions out in the wild yet.

What's the official fat freq site?
Ffreq.com
Fatfreq.com

ffreq.com is their new updated website.

Correct.

Weird, they never put in on their old website

The Maestro was on the old website and was available for a while.

Strange, im getting taxes before purchasing. Like they do in AE and so on.

Where are you purchasing from? I will see if I can get some clarification on this.

 

[dav16v]

Hi there,

I have ordered Fatfreq Mini at the end of june and i am still waiting…

No answers to my last messages.

I see i am not alone in this situation… any information on a shipping date ?

Thanks.

David

 

[dududuckling]

Hi there,

I have ordered Fatfreq Mini at the end of june and i am still waiting…

No answers to my last messages.

I see i am not alone in this situation… any information on a shipping date ?

Thanks.

David

Have a chat on their new website, they are pretty responsive: https://ffreq.com/products/scarlet-mini-universals?variant=43864741871855

 

[dav16v]

Ok thanks i have asked them.

 

[vafler86]

Correct. There are no finalized versions out in the wild yet.




Correct.



The Maestro was on the old website and was available for a while.



Where are you purchasing from? I will see if I can get some clarification on this.

Norway, and its strange because Hifigo and Linsoul dont do that.

 

[Sebastien Chiu]

Have a chat on their new website, they are pretty responsive: https://ffreq.com/products/scarlet-mini-universals?variant=43864741871855

Thanks!

Ok thanks i have asked them.

Let me know if you still need any help!

Norway, and it's strange because Hifigo and Linsoul dont do that.

Ok, I'll ask for clarification on this.

 

[bragi85]

Hi there,

I have ordered Fatfreq Mini at the end of june and i am still waiting…

No answers to my last messages.

I see i am not alone in this situation… any information on a shipping date ?

Thanks.

David

I placed an order in july and their website said 10-15 workdays to ship, which I was fine with with.

Tried contacting them when nothing shipped after those 15 days. I was completely ignored, but they didn't have any issues responding before I paid them.. Opened a paypal dispute around day 20 and now 33 workdays after I was refunded by paypal.

Fatfreq didn't respond to me and they didn't respond to paypal reaching out. 0/10 CS. I don't think it was out of malice, but not even taking the time to write an email saying X is going on, please give us some more time; sours me quite a bit on the company.

I'll get a maestro at some point, but it'll be off the used market.

 

[Billyak]

Really interested in fatfreq but will not be ordering with the current customer service issues.

 

[Sebastien Chiu]

Hi there,

I have ordered Fatfreq Mini at the end of june and i am still waiting…

No answers to my last messages.

I see i am not alone in this situation… any information on a shipping date ?

Thanks.

David

I see you're in touch with Yeo, our support rep - he says you're shipping this week!

Norway, and its strange because Hifigo and Linsoul dont do that.

You should be able to see the correct things reflected now, confirm with me later?

I placed an order in july and their website said 10-15 workdays to ship, which I was fine with with.

Tried contacting them when nothing shipped after those 15 days. I was completely ignored, but they didn't have any issues responding before I paid them.. Opened a paypal dispute around day 20 and now 33 workdays after I was refunded by paypal.

Fatfreq didn't respond to me and they didn't respond to paypal reaching out. 0/10 CS. I don't think it was out of malice, but not even taking the time to write an email saying X is going on, please give us some more time; sours me quite a bit on the company.

I'll get a maestro at some point, but it'll be off the used market.

Hi @bragi85,

Apologies, this happened. It was certainly not out of malice; we hope you enjoy the Maestro when you get it off the used market and do hope us you re-consider another chance in the future!

Really interested in fatfreq but will not be ordering with the current customer service issues.

We have recently hired a new addition to the team focused solely on our customer service - we are working on speeding things up and we appreciate your patience as we work through this!

 

[CharlyBrown]

@Sebastien Chiu (Quick) response and communication is key, good you have another colleague for that now.

 

[dav16v]

@Sebastien Chiu (Quick) response and communication is key, good you have another colleague for that now.

After a message on the new website, I had a quick response from customer service. My order is followed by Yeo, the shipment is scheduled for next week.

 

[Sebastien Chiu]

After a message on the new website, I had a quick response from customer service. My order is followed by Yeo, the shipment is scheduled for next week.

Great to hear, thanks for confirming!

 

[fiascogarcia]

I'll have these babies up for sale once I get my customs in!

 

[aaf evo]

I'll have these babies up for sale once I get my customs in!

When do you expect to receive them? I’m excited for you! Currently listening to mine as I wind down for the night.

How’s the OTL pair up? I want a new cable for them eventually but I’m not in a rush.

 

[fiascogarcia]

When do you expect to receive them? I’m excited for you! Currently listening to mine as I wind down for the night.

How’s the OTL pair up? I want a new cable for them eventually but I’m not in a rush.

I have absolutely no idea when they're coming! Ordered about a month and a half ago, so it might still be a while. OTL definitely produces tighter, more visceral bass with that texture that it's known for. Mids a tiny bit more forward, and detailed but smooth treble. I've been playing around with the Chiron and Fusion 1 also, and each gives the GMs a unique flavor. The FF gold cable is actually kind of hard to beat. Might sell whatever cables I decide against, but I figured I should try them all on the ciem, just in case there's a difference from the universal. Any thoughts on SQ differences with custom? Thanks!