Zoom25
Headphoneus Supremus
- Joined
- Nov 24, 2011
- Posts
- 2,742
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- 272
I also bought mines second hand directly from Emotiva. The funny thing is that I specifically wrote them in emails to check for the asynchronous hum before sending it. I had a doubt about it since it was refurbished and thought that the reason for the original owner could have been the hum. Emotiva wrote back to me saying it should be fine as its all checked before going out. As soon as the package arrives, I hear that hum right away on the asynch setting. I just smiled for a straight minute like a fool.
I wrote on Emotiva lounge, emails, and even phoned them, but no decent help came through. Each time I was told to go through some basics step which I had obviously done in the first place. I tried to fix the ground loop but it didn't work either. Even though I carefully told them how I systematically diagnosed to make sure that it was the DC-1's fault, it kept coming back to my equipment being defective in some way. Just couldn't get them to give me a RMA.
I was beyond fed up at this point and decided to keep using it at synch mode. I guess this is what I get buying used from Emotiva. I loved my previous a-100 mini x amp. However, after this transaction, I most probably will not be buying from Emotiva again.
Problems arise in products. That is expected. No qualms with that. Have had defects with Audeze and Hifiman products in the past. No qualms. I'm used to it. It's to be expected from time to time with electronics.
HOWEVER, what the company does to resolve those problems is what shows their true colours. Customer service after purchase was terrible and unacceptable. Before this, I've never had a company trying to push so much fault on a customer.
Also, beside the above poster's asynch problem with second hand units, there were other refurbished buyers who also had the same asynch problems. I can only gather two things from this. Either Emotiva didn't check their returned units properly, or worse, they sent it anyway while knowing about the problem in those units. My thinking sounds cynical but if anyone had the same conversation as me with Emotiva, they would reach to similar conclusions.
As for the constantly cited "DC-1 is a very complex machine" excuse by Emotiva representatives: I don't care!!!! Get in line! There are a lot of manufacturers out there making far better sounding units with more complex configurations than DC-1, yet they don't treat their customers as idiots when they report problems with sufficient diagnostic, systematic elimination of components by controlled experimentation, and screening to ensure that it is indeed their unit's fault. Disgusting.
I wrote on Emotiva lounge, emails, and even phoned them, but no decent help came through. Each time I was told to go through some basics step which I had obviously done in the first place. I tried to fix the ground loop but it didn't work either. Even though I carefully told them how I systematically diagnosed to make sure that it was the DC-1's fault, it kept coming back to my equipment being defective in some way. Just couldn't get them to give me a RMA.
I was beyond fed up at this point and decided to keep using it at synch mode. I guess this is what I get buying used from Emotiva. I loved my previous a-100 mini x amp. However, after this transaction, I most probably will not be buying from Emotiva again.
Problems arise in products. That is expected. No qualms with that. Have had defects with Audeze and Hifiman products in the past. No qualms. I'm used to it. It's to be expected from time to time with electronics.
HOWEVER, what the company does to resolve those problems is what shows their true colours. Customer service after purchase was terrible and unacceptable. Before this, I've never had a company trying to push so much fault on a customer.
Also, beside the above poster's asynch problem with second hand units, there were other refurbished buyers who also had the same asynch problems. I can only gather two things from this. Either Emotiva didn't check their returned units properly, or worse, they sent it anyway while knowing about the problem in those units. My thinking sounds cynical but if anyone had the same conversation as me with Emotiva, they would reach to similar conclusions.
As for the constantly cited "DC-1 is a very complex machine" excuse by Emotiva representatives: I don't care!!!! Get in line! There are a lot of manufacturers out there making far better sounding units with more complex configurations than DC-1, yet they don't treat their customers as idiots when they report problems with sufficient diagnostic, systematic elimination of components by controlled experimentation, and screening to ensure that it is indeed their unit's fault. Disgusting.
