DX260 Digital Audio Player, a New avenue to your music. Preorders have started. Easily replaceable battery. NEW Firmware Update! 2.02

[Whitigir]

https://www.advancedmp3players.co.uk/

Or amp3 could also mean an amp module for Dx220 lol, just to add to the confusion

 

[ipaddy]

Yes and that converts roughly to £744. However in the UK most places have it for £849 for pre-order. I don’t live in the UK but that’s what google shows.

It’s the same here in the EU. Hifigo price is €849 but local shops sell it for €940.
This is normal though. It’s always a bit higher here in the EU, never the same price as USD.

The point here is importing from Hifigo to the EU/UK is cheaper since their prices also include taxes. However iBasso will not honor the 1 year warranty since Hifigo is not an authorized dealer and hence the discussion.

I wonder if EU/UK laws permit refusing a warranty if purchased from an unauthorized dealer.

 

[Whitigir]

I wonder if EU/UK laws permit refusing a warranty if purchased from an unauthorized dealer.

I don’t think any laws can interfere with that. Because an Unauthorized dealer is unknown to the manufacturer. They are a manufacturer and not a detective, and they have their own policies. If you disagree with their policies, the most they lose would be a potential customer, but the most they gain would be to prevent widespread potential confusions and problems

However, I haven’t heard any case that Ibasso would refuse servicing the products yet. If you contact Ibasso directly. But then, there will be other problems. For example

1/ you bought from unknown dealer, you lost your rights to ship domestically to the dealer, and the dealer can not perform international shipment from your countries to China at the typical business discount. Therefore, you will have to pay a lot more for shipping this way

2/ your shipments may be lost during the shipping process, and buying insurances and so on, you will add in even more expenses

Though what you will gain is the expedited process as you ship directly and not having to wait for the dealer shipments and so on. These are typical problems for stuff from China, and not exclusive to Ibasso. Once again, what exclusive to Ibasso is that they always care for their customers and the products, and is very flexible in doing so. Because of all of those potential problems up there, I don’t buy from other brands from China as I used to. Even with the authorized dealer, many other brands would refuse to sell “parts for the rights to repair” which Ibasso will always supply if they still have it in stock. Therefore, I rather purchase Ibasso products

Fortunately, Ibasso products are excellent in specifications and Ibasso always strive for innovations/improvements

 

[ipaddy]

I don’t think any laws can interfere with that. Because an Unauthorized dealer is unknown to the manufacturer. They are a manufacturer and not a detective, and they have their own policies. If you disagree with their policies, the most they lose would be a potential customer, but the most they gain would be to prevent widespread potential confusions and problems

However, I haven’t heard any case that Ibasso would refuse servicing the products yet. If you contact Ibasso directly. But then, there will be other problems. For example

1/ you bought from unknown dealer, you lost your rights to ship domestically to the dealer, and the dealer can not perform international shipment from your countries to China at the typical business discount. Therefore, you will have to pay a lot more for shipping this way

2/ your shipments may be lost during the shipping process, and buying insurances and so on, you will add in even more expenses

Though what you will gain is the expedited process as you ship directly and not having to wait for the dealer shipments and so on. These are typical problems for stuff from China, and not exclusive to Ibasso. Once again, what exclusive to Ibasso is that they always care for their customers and the products, and is very flexible in doing so. Because of all of those potential problems up there, I don’t buy from other brands from China as I used to. Even with the authorized dealer, many other brands would refuse to sell “parts for the rights to repair” which Ibasso will always supply if they still have it in stock. Therefore, I rather purchase Ibasso products

Fortunately, Ibasso products are excellent in specifications and Ibasso always strive for innovations/improvements

I'm not getting into the *practical* issues with buying something that breaks down, if for example you are in the US and the vendor is in China. Whatcha gonna do, go over there and sue them? In any case, if you buy from an authorized local dealer, and it breaks down within the warranty period, all these authorized dealers are going to ship it themselves to China? Maybe yes, maybe no. But I doubt it.

I am speaking more to the moral and legal issues.

1) As I previously posted, New York State appears very much to "interfere" with that. For some reason, NYS feels that if you bought a brand new product, it should not matter if it stops working because the dealer signed an agreement with the manufacturer or not.

2) As for excellence of iBasso products, I will again mention, which was ignored before, why only a 1 year warranty period?

 

[Whitigir]

I'm not getting into the *practical* issues with buying something that breaks down, if for example you are in the US and the vendor is in China. Whatcha gonna do, go over there and sue them? In any case, if you buy from an authorized local dealer, and it breaks down within the warranty period, all these authorized dealers are going to ship it themselves to China? Maybe yes, maybe no. But I doubt it.

I am speaking more to the moral and legal issues.

1) As I previously posted, New York State appears very much to "interfere" with that. For some reason, NYS feels that if you bought a brand new product, it should not matter if it stops working because the dealer signed an agreement with the manufacturer or not.

2) As for excellence of iBasso products, I will again mention, which was ignored before, why only a 1 year warranty period?

Well, if a products break down, typically, you are in for a trip of losses regardless (whether it is time or money). Even with Samsung phones, the wait for shipping back and forth without a phone is stupidly long that you may want to buy a new phone instead. One reason I stick with Apple as long as it is within 1 year, they replace it then and there, in store.

Regarding the dealer and their rendered services. If they don’t give you good services regarding warranty, then I would avoid buying products from them. Did they not have their profit margins to cover a portion of the expenses in case of defect from authorized products ?

Ibasso is not alone in 1 year warranty, many other products are. In fact, I don’t know the majority of products to offer more than 1 year stock warranty

Now, I am curious, what could you do, if you purchased an AK player off an unauthorized dealer in New York States, and it broke down after 2 months ? I am genuinely want to know.

 

[nioh]

I wonder if EU/UK laws permit refusing a warranty if purchased from an unauthorized dealer.

If you import something from outside the EU as a consumer, EU laws no longer apply. You have to deal with the seller and the laws of the region of the seller will apply.

 

[Alien HP]

I think a good company should try to stand behind their products regardless of the warranty period or where they are bought from.

 

[zeroshiki]

waiting patiently for a sound impression of the dx260

 

[Zabizabo]

Me too

 

[Zabizabo]

waiting patiently for a sound impression of the dx260

Me too

 

[mfgillia]

iBasso, unlike other chi-fi brands have authorized resellers across the globe. Then why buy from shady sites like Hifigo ? If you read some of the posts on this forum on how difficult it is to return/replace items purchased from there, you wouldn’t buy either.

I've had very positive experiences with HiFiGo and have found other vendors do honor their warranties from purchases there.

The biggest issue ran into so far was a swollen battery on my M17. FiiO honored their warranty without any issues and quickly resolved the problem even during CNY. The policy of not honoring warranties from products on HiFiGo appears to be specific to iBasso.

 

[Whitigir]

I think a good company should try to stand behind their products regardless of the warranty period or where they are bought from.

Yepe, we all think that, and I agreed. I have never seen such cases of warranty or services being refused by Ibasso. However, the supports from Authorized dealers are a must, just speaking of Shipping expenses out of the countries alone. I have been there, done that.

We are not into distribution of such products and or resellers, so we wouldn’t know the specific details as of why and how companies choose to have authorized dealers and supporting it. But one thing I do know for sure is that Dealers have shipping discounts and sometimes even write it off as expenses and provide it free to the buyers.

I would like to know if there are other brands that don’t endorse authorized dealer practices, and directly deal with customers.

I've had very positive experiences with HiFiGo and have found other vendors do honor their warranties from purchases there.

The biggest issue ran into so far was a swollen battery on my M17. FiiO honored their warranty without any issues and quickly resolved the problem even during CNY. The policy of not honoring warranties from products on HiFiGo appears to be specific to iBasso.

Did Ibasso mentioned about this policy ? Any statements that are not made by @Paul - iBasso is not officially from Ibasso itself. I know Ibasso recommend purchases from Authorized dealers to have the supports from both. I don’t think I see Ibasso statement about refusing warranty

waiting patiently for a sound impression of the dx260

I would like to know this as well. I have yet to see official pricing in USD $ and it availability. I look forward to seeing more pictures as well as internal pictures

 

[aaf evo]

Mine is out for delivery. Looking forward to testing it

 

[mfgillia]

Did Ibasso mentioned about this policy ? Any statements that are not made by @Paul - iBasso is not officially from Ibasso itself. I know Ibasso recommend purchases from Authorized dealers to have the supports from both. I don’t think I see Ibasso statement about refusing warranty

Great point - it was implied in a prior post but that certainly doesn't mean it's true. Looking over HiFiGo's warranty policy here also appears that it doesn't matter as they provide their own one year warranty regardless of the vendor's policy.

In my case with the M17, I contacted FiiO directly on the product's page here at Head-Fi versus reaching out to HiFiGo. The incident also happened a few months after the one year warranty period expired but they decided to honored it regardless, which was greatly appreciated.

 

[Whitigir]

Mine is out for delivery. Looking forward to testing it

Please do take a lot of pictures . I will make sure to have coffee or beers ready