[CalvinW]

Well, I wanted to let people know since there’s no dealers in Canada. I had a choice of BH photo or direct from iBasso

 

[Dobrescu George]

Seems like the wrong forum to be complaining about DHL?

Not the wrong forum, but the wrong topic. Still, some good info to keep in mind.

 

[icefalkon]

Well B&H are from NYC and they're incredibly reputable also.

 

[CalvinW]

Seems like the wrong forum to be complaining about DHL?

Not everyone has an iBasso dealer in their country, so shipping will always be part of the buying process.

 

[Paul - iBasso]

Not everyone has an iBasso dealer in their country, so shipping will always be part of the buying process.

I am sorry for the delay. I understand that with all the recent sales and time of year that there have been longer than expected shipping times.

 

[KEV G]

When I ordered my IT03s direct from Ibasso, I had a bit of a long wait so sent one or two emails to ask about the delay. No reply, so my wife decided to complain to Ibasso, we then got a reply from Ibasso telling us about the typhoon that was passing by Hongkong at the time !!!! Oops, sorry Ibasso. Next time I’ll check the weather. Since then, I’ve had a couple of orders from Ibasso, no typhoon, no problem and @Paul - iBasso has been fantastic

 

[Signal2Noise]

I cannot recommend purchasing the DX200 directly from iBasso. The issue is not with iBasso itself and Paul was a pleasure to deal with, but DHL Express is just atrocious. The delivery guarantee date to Canada is tomorrow but it is still currently stuck in Hong Kong. Apparently they have money back guarantee if they fail to meet the delivery date, but I don’t even know where to file the complaint

Interesting. So far I've had zero problems with shipping times via DHL. Their Customs brokerage fees are questionable but the delivery reliability has been top notch to western Canada. I would choose DHL over UPS and FedEx any time if given the opportunity and regular post isn't an option. I bet with the Black Friday sales and US Thanksgiving week the package deliveries are taking a bit of a hit.

 

[Cherubian]

Issue report: rescanning library is very very slow with latest FW. What took about 2 minutes before now takes about 15 minutes.

 

[vovanopulo]

For me full rescan didn't change and still works fast.
I have different annoying problem still with the latest FW - every song's first 2 seconds are silent on a flac file which includes several songs mapped by corresponding cue file.
Can I do something to get it fixed faster? What it be useful for @Paul - iBasso if I provide some examples?

 

[HarlanDraka]

Just received the dx200. Does anybody experience loud pops when changing tracks in Tidal and a general bad sound quality? Also, seems like Apple Music is not working, it gets stuck with a white screen may be that Apple music requires google play store but not sure..

 

[Tim Le]

Hi guys, I downloaded the new firmware off the iBasso DX200 website, but it's not letting me drag and drop the file into my DX200. What's a noobie got to do? Thanks!

 

[jamato8]

Hi guys, I downloaded the new firmware off the iBasso DX200 website, but it's not letting me drag and drop the file into my DX200. What's a noobie got to do? Thanks!

Put the extracted zip file from the original downloaded zip file directly on a card. In the folder you open from the original downloaded zip are the instructions.

 

[Tim Le]

Put the extracted zip file from the original downloaded zip file directly on a card. In the folder you open from the original downloaded zip are the instructions.

Silly me! I was trying to click the file like an APK file. Just had to go through the system update menu, thank you

 

[Womaz]

Just received the dx200. Does anybody experience loud pops when changing tracks in Tidal and a general bad sound quality? Also, seems like Apple Music is not working, it gets stuck with a white screen may be that Apple music requires google play store but not sure..

I get the loud pops occasionally too, but I don’t have an issue with the sound quality

 

[kubig123]

I get the loud pops occasionally too, but I don’t have an issue with the sound quality

With Tidal or all the time?