Same issue with my unit. It shipped from Music Direct - took 5 days get here thanks to a FedEx delay of a day. Unit is loose and has an audible rattle. Not pleased. Waiting on a RMA notice from Music Direct/FedEx to ship it back and maybe have a working unit within 2 weeks (depends on shipping turnaround). I live in Irvine and local Audioquest company doesn’t take returns.