MadDog
500+ Head-Fier
- Joined
- May 16, 2003
- Posts
- 522
- Likes
- 10
Here are Microsoft support reponses to my phone inquiries today..
1. How do I delete the files on the fly (from device)? This is a very basic
feature for every mp3 players
- Micorsoft: We removed this feature to help prevent the customers from accidently deleting the files on the device. (I am speachless)
2. How do I create/add the playlist from my new (2nd) PC with Zune software without moving all my files (over 60GB) from the device to my 2nd PC?
- Microsoft: You can't. You have to first copy all your files from devices to your collection (which is your new PC) before creating a playlist because you can only create a playlist from your music collection (in your PC). (hmmm..moving as many as 60GB files just to create a playlist for 20 songs? this sure makes sense...)
3. Why did you remove "autoplaylist" with v.2.3 upgrade?
- Microsoft: We removed the features that are not deemed usueful but we will reconsider if the demands are high. (I thought this was useful, not sure why they thought was useless)
4. Why is it that when I copy the files from my device to music collection (in PC) most of the MP3 tags become corrupted (epscially Genres)?
- Microsoft: Please submit a ticket. We will look into this.
5. What's with this new rating system? (heart & broken heart)? What's the point of broken heart? Why would anyone upload the song if they don't like it?
- Microsoft: This is in line with the Marketplace as we would like for you to enjoy and be more used to Marketplace (paid download) we offer. (Hmm...this doesn't quite connect...)
I had few more questions but they all sounded lame so I should stop right here. Here's the moral of story..MS don't give a damn what you want as a customer but want you to be content with what they had to offer. Zune 80 had so much potential but MS just had to ruin it..
1. How do I delete the files on the fly (from device)? This is a very basic
feature for every mp3 players
- Micorsoft: We removed this feature to help prevent the customers from accidently deleting the files on the device. (I am speachless)
2. How do I create/add the playlist from my new (2nd) PC with Zune software without moving all my files (over 60GB) from the device to my 2nd PC?
- Microsoft: You can't. You have to first copy all your files from devices to your collection (which is your new PC) before creating a playlist because you can only create a playlist from your music collection (in your PC). (hmmm..moving as many as 60GB files just to create a playlist for 20 songs? this sure makes sense...)
3. Why did you remove "autoplaylist" with v.2.3 upgrade?
- Microsoft: We removed the features that are not deemed usueful but we will reconsider if the demands are high. (I thought this was useful, not sure why they thought was useless)
4. Why is it that when I copy the files from my device to music collection (in PC) most of the MP3 tags become corrupted (epscially Genres)?
- Microsoft: Please submit a ticket. We will look into this.
5. What's with this new rating system? (heart & broken heart)? What's the point of broken heart? Why would anyone upload the song if they don't like it?
- Microsoft: This is in line with the Marketplace as we would like for you to enjoy and be more used to Marketplace (paid download) we offer. (Hmm...this doesn't quite connect...)
I had few more questions but they all sounded lame so I should stop right here. Here's the moral of story..MS don't give a damn what you want as a customer but want you to be content with what they had to offer. Zune 80 had so much potential but MS just had to ruin it..