Olumm
500+ Head-Fier
- Joined
- Jan 13, 2017
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That’s the impression I get from their email, but maybe you should write back to them asking for clarification. It could be the problem you have isn’t actually driver flex, you could ask what symptoms are normal and what do not indicate a problem.
You said the response was quick and they do say ”we support all models” and “minor noises due to pressurization of the diaphragm was not unusual in the V1” that is why I believe they are saying your best option is to go to v2, you may get it back and still have the same problem. So perhaps clarification would help?
I just wanted to provide an update to the issue I was having with my v1 Diana, as it’s the least I can do for this fantastic company. After quite a bit back and forth with the CS group at Abyss, nothing negative just trying to diagnose the issue/problem, I was asked to send them in via RMA to Abyss. I indeed sent them back the day after I was given the RMA form and await the response from the Abyss team. A few days after the package arrived back to them I reached out asking if they had diagnosed the issue I was having, and how much it would cost... as again, these were purchased second hand and not at all in warranty. Please remember that was my request from the onset of my email chain with Abyss... as a 1266 owner I just love their house sound and wanted to compliment my OG 1266 with an OG Diana.
Well... to my surprise Abyss decided to just go on an replace both drivers with a brand new set, and here’s the unbelievable kicker... AT NOT CHARGE. I was at a total loss for words. I thanked them over and over again for their kindness and ability to help me. I will 100% be doing business with them in the future. I could not have asked for a better experience with a company than what Abyss provided. Truly on another level for customer service with this group.