Hi Guys
Hope everyone is well?
Three weeks ago, I encountered the same issues described by other members! My DTR1 (Official Firmware 4.0) failed to start, would not reset, would not update......nothing! I tried everything, but it is 'dead'!
I contacted Anson, whom was very helpful; firstly, he enquired about trying to update the firmware, but when it was clear that this could not work, he suggested I returned the DTR1 to him and he would fix it. Although appreciative, I was reluctant to return the player to China, after having two items 'lost in postal system' from there since February! As I live in the UK, Anson suggested that I send the player to Harry at GloriousSound.com in Holland, which I did on Friday. He advised that Harry would attempt to repair the DTR1, if it were software related, but that if it is a hardware issue, the player would be forwarded to Anson himself. Harry has already been in contact and seems very helpful; he said that he has "equipment/software" to fix the DTR1, but that it would definitely be sent to China if he could not get it working properly.
The question about 'official' firmware makes me wonder if these issues are possibly software related; maybe there has been a corrupted firmware update or even a virus??? However, I still think my issues are hardware connected and I will be interested to hear what happens to resolve.
Anyway, I am sure my DTR1 will be repaired, however I really hope there will be no issues of damage and/or scratches, as the player is like new. The pictures shared earlier are terrible and I hope things are sorted properly for any members affected
Thanks for all your updates which have been really helpful and I will let the forum know how things proceed