^^You aren't alone in frustration. I placed my upgrade order on January 27th, the next day (28th) I shipped my trade-in 2G Arrow to his California location. Headstage says it wasn't received until Feb 11th (which is b.s). And here I sit, still waiting. I had an email exchange w/ Robert last week & he expressed exasperation over the fact I'm being so impatient. Then he sends me a link for DHL tracking (for a shipment from Hong Kong to California--a large shipment of Arrows, I presume) advising me mine would ship from Cali to my home in the Midwest. According to the link he provided, that shipment was delivered to his California location last Friday (March 8th), and still no change in my order status, and no word or reply to my inquiry about shipment. I went through this when getting my 2G Arrow back in, what?, 2009....took literally 6 months from when I ordered/paid until I actually received my 2G. I'm the idiot for dealing w/ him again. It only cost me $49 (+ my 2G Arrow), so I've basically washed my hands of this; not spending more time chasing him down. I'll be buying something from ALO to replace it.