Steve Guppy
100+ Head-Fier
Just wanna say how impressed i am with Custom Cans customer service. I contacted them about my cable, as being the clutz i can be, i managed to knock my player onto the carpet, and in turn, broke the 2.5mm termination.
So i asked if i could return it for repair. They replied promptly, said that was fine, and so i posted it off. The postage took a while, partly due to the Bank Holiday, and obviously because of the Covid-19 business. I touched base a week and a bit in, to see if they'd received it, and i got a reply to say it was about to be done, and posted back. Well, it was, but at no point was i charged for this service. Now i understand that I've only had the headphones and cable a few weeks, so a warranty will be in place, but this wasn't a defective part, it was my fault.
So to @jfunk
and the team at Custom Cans, a massive thank you for getting my cans back to their best, and you have a customer and recommendation for life.
So i asked if i could return it for repair. They replied promptly, said that was fine, and so i posted it off. The postage took a while, partly due to the Bank Holiday, and obviously because of the Covid-19 business. I touched base a week and a bit in, to see if they'd received it, and i got a reply to say it was about to be done, and posted back. Well, it was, but at no point was i charged for this service. Now i understand that I've only had the headphones and cable a few weeks, so a warranty will be in place, but this wasn't a defective part, it was my fault.
So to @jfunk
