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Chord Mojo DAC-amp ☆★►FAQ in 3rd post!◄★☆

Discussion in 'Portable Source Gear' started by Mython, Oct 14, 2015.
  1. Ike1985
    Tube amp add on for Mojo. =P
    DBaldock9 likes this.
  2. miketlse
    Next year sounds like a long time away, but CES is just 4 or 5 weeks away.
    So eat, drink and be merry for christmas and the new year, and then recover for CES. [​IMG]
  3. Mojo ideas
    If the usual and recommended returned item channels are followed along with correct procedure for Returmed materials such as simply providing a return to - name and address. It is doubtful anyone will have to wait that long. But send us a unit out of the blue and not through a retailer and omit a return address slip and who knows ......I'm very greatful we have a team that all keeps an eye on Headfi or we might have missed the previous bitter complaint sir!
  4. Mojo ideas
    we have been looking at this and similar still in the lab technologies 'lithium sulphur ' is the most promising and it's safe too. And I'm looking forward to seeing Edd our media manager flying in to work by scaled up quad copter instead of that boring old electric scateboard he uses presently.
  5. betula

    Why do you assume, I do not follow the correct procedure?

    I sent my Mojo to the retailer on the 21st of November. This is the last message from the retailer, from the 29th of November, after I asked them, for how much longer I should wait: "We have been sent an advanced replacement that we are expecting to be delivered here at some point in the next few days. I will contact you when we hear or see anything." 7th of December is pretty much the end of the "next few" days. 16 days without Mojo is already too much.

    Anyway, thank you sir, for offering your help. I think, we could pm instead, if necessary.
  6. Mython Contributor
    Whoa, hold on! [​IMG]
    You misinterpreted what was said - it wasn't aimed directly at you, personally (I know that for a fact).
  7. Bengkia369

    Fx1100 is enjoyable, isn't it?!
  8. RPB65
    Dunno what volume that there double Yellow is. I'm using Encore U's at around 4 steps below Red Red. lol :wink: I think its someat like (-) Purple with (+) Brown. Of course those colours could be something completely different! Haha. Depends on lighting near it, the time of day, how much i've eaten, the depth of the colour of the sky.......................
  9. betula

    If that is the case, I apologize.
  10. Mython Contributor
    ...whether you've swallowed the Red or the Blue pill...
    RPB65 likes this.
  11. Mython Contributor
    Nah it's cool. I totally understand why you interpreted it that way. JF was talking to you, but not about you [​IMG]
    JF does care about good customer service - his remarks were aimed at the general importance of warranty service issues being handled through the established channels, and with sufficient identifying and explanatory paperwork.
    It's disheartening for companies (not just Chord Electronics) to strive to maintain good levels of service and reputation, only to occassionally find themselves being publicly blamed for delays which, sometimes, may have more to do with insufficient identifying paperwork being included with the returned device, and/or not following established channels (one should return to the retailer the unit was purchased from, since the contract is with that retailer, who is then obliged to send it to Chord Electronics, in the UK, which might sometimes involve going via the distributor in the retailer's country). Things can sometimes be complicated further if the device was purchased secondhand, in which case the new owner no longer has a contract with the original retailer of the device.
    So, really, JF was only pointing out that one person's experience of Chord customer service might differ from another person's experience, but that this may quite leigitmately be due to circumstances outside of their control.
    It seems, from what you remarked, earlier, that you have followed the appropriate return channel, and, as long as the retailer has done their bit, in an efficient manner, and with sufficient identifying paperwork included with the returned unit, I'm confident you will be hearing from Chord very soon. If not, feel free to PM me and I'll try to assist you.
  12. miketlse
    I would only add that at this time of year, the postal services are overloaded with christmas parcels and cards, so allow a few days contingency into the expected time that it will take for your Mojo to return.

    The 5.11 light for life uses these "super capacitors". We used to have one in every ambulance and fly car back when I was a medic. It's not a new technology, but they drained pretty quick.... Only a 2 min recharge or something like that though.
    Mython and maxh22 like this.
  14. UNOE
    I thought 13 clicks up from lowest volume is double yellow which is pretty quite..  Then there is a second double Yellow that is loud and then a 3rd double yellow.  But I think your right I just tried the third tier and it is white.  But first tier looks almost same as second tier of volume.
  15. x RELIC x Contributor

    There's a new wave of research to 'super capacitors' which have much more surface area than the 'super capacitors' of old resulting in more stored Wh power. Graphene (one atom thick carbon) is one of the processes that is a popular area of research, but it's very expensive currently to produce. In Canada they have found a breakthrough with cheap hemp bast, a waste product in the hemp industry, that performs better than graphene and costs much less to produce and process. These techniques are much more promising than the old polymer capacitors in the 5.11 products.

    Some American companies are also using a similar process for hemp bast supercapacitors. Either Duracell (or some other established battery company) shuts them down or there will be big break throughs in the coming years when production becomes commercially viable.

    Some interesting reading:


    Mython, GreenBow and DBaldock9 like this.

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