Paul, I am afraid that somehow you got stuck with the Canadian version of Chord's remote. Apparently, during Chord's research, they determined that Canadians have no need for a full function remote and so they purposely deactivated 44 of your buttons. The U.S. version, on the other hand, has all 50 buttons operational and even has some extra features not found elsewhere such as a "voice beautifier" button that miraculously improves even the worst American recordings. With this feature activated, even my Britney Spears 96k mp3 files have become supremely enjoyable to listen to for hours on end. Same thing goes for my large Barry Manilow collection. All that Chord knows is that Canada is the land of Céline Dion and Michael Bublé and needs no special remote buttons. If you remind Chord that Canada is also the land of Justin Bieber, perhaps you can qualify for our remote.