Unfortunately dealer rarely even knows what he’s selling. Community of users knows much more.Nope, the dealer should always be the first contact point when user run into trouble. Even when the user manage to solve the problem later, they should aware of the issue and the hardship that there customer are dealing with, that's part of their duty.
IMHO, after you post your problem or question on the form, please copy and paste the message to your dealer and get them involved ASAP.
In theory you’re right, of course.