[DrDen]

Nope, the dealer should always be the first contact point when user run into trouble. Even when the user manage to solve the problem later, they should aware of the issue and the hardship that there customer are dealing with, that's part of their duty.

IMHO, after you post your problem or question on the form, please copy and paste the message to your dealer and get them involved ASAP.

Unfortunately dealer rarely even knows what he’s selling. Community of users knows much more.
In theory you’re right, of course.

 

[mudguardiain]

Nope, the dealer should always be the first contact point when user run into trouble. Even when the user manage to solve the problem later, they should aware of the issue and the hardship that there customer are dealing with, that's part of their duty.

IMHO, after you post your problem or question on the form, please copy and paste the message to your dealer and get them involved ASAP.

Unfortunately dealer rarely even knows what he’s selling. Community of users knows much more.
In theory you’re right, of course.

I appreciate everyone’s help & input on here. Will let you know how things progress. Just out of interest has anyone had experience with the Pathos Aurium, got a chance to pick up a used one which could serve as an alternative whilst my Cayin is being repaired

 

[betula]

Unfortunately dealer rarely even knows what he’s selling. Community of users knows much more.
In theory you’re right, of course.

It really depends on the dealer. Some of them are just half-clueless salesmen while others operate a proper little repair workshop.

 

[DrDen]

I appreciate everyone’s help & input on here. Will let you know how things progress. Just out of interest has anyone had experience with the Pathos Aurium, got a chance to pick up a used one which could serve as an alternative whilst my Cayin is being repaired

I read about Aurium recently in HA-300 thread, it seems to be decent for not too hard to drive headphones.

 

[mudguardiain]

I read about Aurium recently in HA-300 thread, it seems to be decent for not too hard to drive headphones.

I would be using HE1000 Stealth so quite easy to drive

 

[Honeypot]

Hello guys, I have observed my cayin ha-3a sockets bend down a little when I try to plug in a new tube. Specially the 6v6. Also seen the 12au7 pins are not very right.
Any recommendations?

 

[DrDen]

Hello guys, I have observed my cayin ha-3a sockets bend down a little when I try to plug in a new tube. Specially the 6v6. Also seen the 12au7 pins are not very right.
Any recommendations?

As the sockets aren’t wobbling you have nothing to do.
If they are, just tighten the screws.

 

[LXMc]

Sockets (or probably more the plate they attach to) may flex a bit but if you gently rock the tubes a bit when putting them in or taking them out all should be good.

 

[DrDen]

Sockets (or probably more the plate they attach to) may flex a bit but if you gently rock the tubes a bit when putting them in or taking them out all should be good.

Screws get loosened sometimes, it’s normal.

 

[Honeypot]

I will try to tighten the screws. But it seemed more like the board flex.

 

[WailingBanshee]

The volume is pretty sensitive on all the headphones I use. I was thinking of using the jotunheim 2 I have as a preamp to attenuate the input volume. Would this negatively affect the sound?

I use XLR in

Do you have any way to use software EQ to apply a negative preamp? I use EqualizerAPO and it works flawlessly on my PC. No detectable degradation in sound. In fact, from my experience it improved the overall quality as I was able to dial in the optimal volume that sits right below the threshold of being too harsh sounding, while improving the dynamics.

 

[DrDen]

I will try to tighten the screws. But it seemed more like the board flex.

Well, you should push really hard to flex anything made of that thick steel

 

[mudguardiain]

It really depends on the dealer. Some of them are just half-clueless salesmen while others operate a proper little repair workshop.

I am very glad to report that my dealer has now agreed to supply a brand new amp. I have had to pay an additional fee on the original demo price but this is ok with me if it means getting a brand new one. Still not sure if I will stay with tube long term yet, although I have found a local service engineer who works with tube amps, this is reassuring if I were to need out of warranty repairs.

 

[Honeypot]

Well, you should push really hard to flex anything made of that thick steel

Well I don't know what really flex, but the tube socket moves down a bit. And I am afraid of pushing and breaking it. On my echo, the sockets are really steady and robusts.

 

[DrDen]

Well I don't know what really flex, but the tube socket moves down a bit. And I am afraid of pushing and breaking it. On my echo, the sockets are really steady and robusts.

So everything is fine, just follow LXMc’s advice.